Dealerships and repair shops are facing more challenges with increased pressure on service department capacity and limited information to improve. Generally, fixed ops has two metrics captured for each repair job– R.O. creation and R.O close time. It is hard to diagnose and improve shop performance with only this information. Coats Bayley Service Intelligence outlines the importance of critical operations data to improve fixed ops performance and maximize profitability.
Metrics Proven To Drive Fixed Ops Profitability
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