Declined service follow-ups are a great opportunity to increase revenue, customer retention, and customer experience in your Service Department. While it is a tricky concept to work through, once mastered, it can be your strongest tool and competitive advantage. By not taking advantage of declined service requests, you are leaving money on the table. Download this FREE e-book to ensure your team is mastering declined service follow-ups by leveraging five proven phone handling strategies and taking advantage of the correlating word tracks.