Hands-on management style leads to happy employees
Carmen Hinton, service manager at CMA’s Valley Subaru in Staunton, Va. likes to check in daily with her staff about work, but also family and other things important to them outside of the dealership. This helps promote a family atmosphere, she said.
Though she acknowledges it is a cliche, service manager Carmen Hinton tries to establish a family atmosphere in the service department at CMA’s Valley Subaru in Staunton, Va. Hinton makes the rounds daily, chatting with her staff about family, concerns and weekend plans. She is an Automotive News 40 Under 40 honoree this year and in 2022 won NADA’s Women Driving Auto Retail Video Contest. Hinton spoke with Senior Editor Dan Shine about her automotive service journey so far and where she thinks it might go in the future.