Chris Vann said he looks at the next day’s 32 service appointments as 32 opportunities to help someone. Vann, the service and parts director at Volvo Cars Marin in San Rafael, Calif., said it is his daily goal to spread this idea of helping throughout his service department. Vann spoke with Senior Editor Dan Shine about leadership and creating a good culture in a service department. 

Inventory shortages, supply chain issues, high interest rates and expensive new vehicles are some of the reasons car buyers are being pushed to a dealership’s used lot. But there are few desirable used vehicles in the marketplace. One valuable sourcing opportunity exists in the dealership service drive. Micah Tindor, senior director of Kelley Blue Book Instant Cash Offer, spoke with Senior Editor Dan Shine about rethinking service drive acquisition strategies.

Dealership service advisers can have the most interaction with customers, which makes their job vital to satisfaction and retention. Scott Turner, director of community training at dealership training company Quantum5, shared with Senior Editor Dan Shine five tips for advisers on how to be effective when dealing with customers.

Automotive service and repair is a dirty business, but Chuck Golden, CEO of Green Dealer Support, said there’s never been a better time for car dealerships to embrace recycling and energy conservation. Golden’s company has helped 242 Subaru dealerships and 275 other stores nationwide achieve green certification. Golden spoke with Senior Editor Dan Shine about the steps dealership service departments can take to become more environmentally friendly.