Hyundai North America's CEO Jose Muñoz sharpens company's focus on retail
Skip to main content
Sister Publication Links
  • Automotive News Canada
  • Automotive News Europe
  • Automotive News China
  • Automobilwoche
AN-LOGO-BLUE
Subscribe
  • Subscribe
  • Account
  • login
  • HOME
  • NEWS
    • Dealers
    • Automakers & Suppliers
    • News by Brand
    • Cars & Concepts
    • Coronavirus Coverage
    • China
    • Shift
    • Mobility Report
    • Special Reports
    • Digital Edition Archive
    • This Week's Issue
    • CarMax
      CarMax plans bonuses for 22,000 employees to reward pandemic efforts
      COVID-19 vaccines reaching auto plants, but challenges remain
      Working online to book COVID shots, office manager Billie Jean Pellet “typed so fast smoke came off the keyboard,” said dealer Earl Stewart.
      Dealership team hunts for vaccine
      Hope stalls for rebound in European auto sales
    • Sanden's plant in the north China port city of Tianjin
      Hisense to acquire Japanese auto air-conditioner maker Sanden
      A Cadillac XT5 fitted with the 48-volt system 
      Cadillac launches XT5, XT6 fitted with 48-volt system
      Chinese tech companies are turning their sights on EVs
      Telecom firm ZTE preparing electric vehicle product line
      Changan
      Huawei, battered by U.S. sanctions, plans foray into EVs, report says
    • Udelv CEO offers a historical perspective on high-tech goods delivery
      Q&A with BrightDrop CEO Travis Katz
      Automakers optimize manufacturing, customize products through digitization
      3D-printing a Porsche: Making concepts matter
    • driverless-vehicle interior
      Consumers fear self-driving future, but like the tech that blazes the path
      The Cruise AV autonomous vehicle, based on the Chevy Bolt
      GM-backed Cruise is in talks to buy startup Voyage, report says
      Fisker's next wave: A premium people's car
      A worker fixes a power line in Austin, Texas, last month.
      Bidirectional EVs could lend a hand in power crisis
    • Elon Musk interview
      Tesla’s Model Y, on sale since March, is a showcase of EV technologies competitors will benchmark.
      Technologies of Electrification
      Cadillac’s Lyriq EV will be unveiled Aug. 6.
      Future Product Pipeline
      A CALL TO ACTION
    • driverless-vehicle interior
      Consumers fear self-driving future, but like the tech that blazes the path
      Ikuo Mori, then Fuji Heavy Industries CEO and Tom Doll, stand alongside the redesigned 2009 Subaru Forester, which debuted at the 2008 Detroit auto show. The redesigned crossover helped kick-start Subaru's U.S. sales growth.
      How Subaru survived and thrived after 2011 quake
      President Joe Biden’s nomination of FTC member Rohit Chopra as director of the CFPB signals that it could be a “much more activist bureau.”
      White House could shake up auto finance
      COVID-19 vaccines reaching auto plants, but challenges remain
    • Access F&I
    • Fixed Ops Journal
    • Marketing
    • Used Cars
    • Retail Technology
    • Sales
    • Best Practices
    • Dealership Buy/Sell
    • NADA
    • NADA Show
    • Automakers
    • Manufacturing
    • Suppliers
    • Regulations & Safety
    • Executives
    • Talk From The Top
    • Leading Women Network
    • Guide to Economic Development
    • PACE Awards
    • Management Briefing Seminars
    • World Congress
    • Aston Martin
    • BMW
      • Mini
      • Rolls-Royce
    • Daimler
      • Mercedes Benz
      • Smart
    • Ford
      • Lincoln
    • General Motors
      • Buick
      • Cadillac
      • Chevrolet
      • GMC
    • Honda
      • Acura
    • Hyundai
      • Genesis
      • Kia
    • Mazda
    • McLaren
    • Mitsubishi
    • Nissan
      • Infiniti
    • Stellantis
      • Alfa Romeo
      • Citroen
      • Chrysler
      • Dodge
      • Ferrari
      • Fiat
      • Jeep
      • Lancia
      • Maserati
      • Opel
      • Peugeot
      • Ram
      • Vauxhall
    • Renault
    • Subaru
    • Suzuki
    • Tata
      • Jaguar
      • Land Rover
    • Tesla
    • Toyota
      • Lexus
    • Volkswagen
      • Audi
      • Bentley
      • Bugatti
      • Lamborghini
      • Porsche
      • Seat
      • Skoda
    • Volvo
    • (Discontinued Brands)
    • Virtual reveals (Sponsored)
      • MITSUBISHI: 2022 Outlander
      • NISSAN: 2022 Pathfinder and 2022 Frontier
      • GENESIS: 2021 GV80
      • KIA: 2021 K5
      • LEXUS: 2021 IS
      • NISSAN: 2021 Rogue
      • TOYOTA: 2021 Venza and 2021 Sienna
    • Auto Shows
    • Future Product Pipeline
    • Photo Galleries
    • Car Cutaways
    • Design
  • OPINION
    • Blogs
    • Cartoons
    • Keith Crain
    • Automotive Views with Jason Stein
    • Columnists
    • China Commentary
    • Editorials
    • Letters to the Editor
    • Send us a Letter
    • The new Stellantis pickup: Schrödinger's Dakota
      Fisker gets a rare second chance to build his own car company
      Gerry McGovern is right man to steer Jaguar reinvention
      Forget the Ford GT; Moray Callum's biggest hit is the aluminum F-150
    • Jaguar is about to undergo its fourth reinvention in five decades as owner Tata Group takes a second crack at shaking up a brand whose glorious past has rarely translated into a profitable present or sustainable future.
      Jaguar Redo, Part IV
      view gallery
      1 photos
      Chip Shortage
      Record Dealer Profits
      view gallery
      10 photos
      Leo Michael Cartoons - Q1 2021
      Dealers hiring from hospitality sector
      view gallery
      1 photos
      Hospitality Hires
    • Shifting gears away from the stick shift
      SEMA still a wonderful circus
      Penske still has plenty of races to win
      Ford's turn in the hot seat
    • March 2, 2021 | Will EV bets pay off?
      February 23, 2021 | Reliability continues to soar
      February 16, 2021 | Apple looks to take bite out of automotive
      February 9, 2021 | ‘Super’ opportunity for automakers
    • Reinvention of Jaguar is a tall task for McGovern
      Jamie Butters
      EV plans and some damn lies
      Mark Paul
      What dealers can do if D.C. power shift affects recalls
      Are we in the midst of a fourth industrial revolution?
    • Geely HQ
      Why Geely wants to be a contract manufacturer
      Shanghai hints at how Chinese cities will pursue electrification
      How Tesla, GM transformed EV market in 2020
      Is sales recovery nearing an end?
    • U.S. Dealership lot
      Lean lots won't last without new dealer discipline
      Taiwan Semicon microchips BB web.jpg
      Chip shortage shows need for new thinking
      Digital demands squeeze smaller auto retailers
      President Joe Biden’s move to electrify all government vehicles could push forward charging infrastructure development.
      Dealers aren't wrong to be wary of EV hype
    • New look at Nissan a positive sign
      Embrace EV ideas at our doorstep
      Dealers are right to worry about EVs
      Buying EV without dealer is just easier
  • DATA CENTER
  • VIDEO
    • AutoNews Now
    • First Shift
    • Special Video Reports
    • Weekend Drive
    • AutoNews Now: Peugeot's U.S. comeback uncertain amid Alfa Romeo appointment
      AutoNews Now: Next parts shortage could be foam for seats
      AutoNews Now: Chip woes persist: GM extending output cuts
      AutoNews Now: Toyota, Mazda, Subaru, Hyundai, Kia slide in Feb.; Volvo, Genesis rise
    • First Shift: Ford criticized by ITC for SK Innovation battery deal
      First Shift: GM, LG Chem mull second U.S. battery plant
      First Shift: Stellantis aims for higher profit margins in 2021
      First Shift: Volvo's electric push includes online-only sales
    • Bert Ogden Auto Group
      How a Texas group is cutting costs, saving millions
      COVID, chips and checks: Sales headwinds and tailwinds for 2021
      N.J. dealer helps position peers for ‘electric revolution’
      DCH Millburn Audi
      'Finding the diamond in the rough': How 2020's No. 1 dealership retains talent
    • Why the pickup is the auto industry's 'battleground'
      Carlos Ghosn's quest to restore his reputation
      Why Ford must execute to avoid 'deep trouble'
      Why Honda is 'locked and loaded' for 2020
  • EVENTS & AWARDS
    • Events
    • Awards
    • Congress Conversations
    • Retail Forum: NADA
    • Canada Congress
    • Europe Congress Conversations
    • Leading Women Conference
    • Fixed Ops Journal Forum
    • ANE Shift
    • Shift: Mobility at a Crossroads
    • Shift: The Future of Mobility (CES)
    • 100 Leading Women
    • 40 Under 40 Retail
    • All-Stars
    • Best Dealerships To Work For
    • PACE Program
    • Rising Stars
    • Europe Rising Stars
  • JOBS
  • AN Solutions
  • +MORE
    • Leading Women Network
    • Podcasts
    • Webinars
    • In the Driver's Seat
    • Publishing Partners
    • Classifieds
    • Companies on the Move
    • People on the Move
    • Newsletters
    • Contact Us
    • Media Kit
    • RSS Feeds
    • Shift: A Podcast About Mobility
    • Special Reports Podcasts
    • Daily Drive Podcasts
    • AAM
    • DealerPolicy
    • Gentex
    • Reputation.com
    • Ricardo
    • Ricardo
    • Allstate: Want more from your F&I?
    • Ally: Navigating the future of automotive retailing
    • Amazon Web Services: Any place, any time, any channel
    • Amazon Web Services: The power of the cloud
    • Amazon Web Services: Universal translator: Harnessing sensor data to build better automotive software
    • Epic Games: Transforming the auto industry with digital assets
    • FTI Consulting: Crisis as a catalyst for change
    • Google: 5 trends shaping the auto industry's approach to a new normal
    • IHS Markit: Automotive loyalty in the wake of the COVID-19 recession
    • IHS Markit: Autonomous vehicles: Automotive and transportation disruption
    • IHS Markit: COVID-19: The future mobility delusion
    • Level5: 2020 Automotive E-Commerce Report
    • Naked Lime: Bring social reputation together as part of big-picture marketing
    • Wells Fargo Auto: Switching gears from LIBOR to SOFR
    • Ally: Do It Right
    • DealerSocket
    • Deloitte: Cyber everywhere: Preparing for automotive safety in the face of cyber threats
    • Facebook: The road to a zero-friction future
    • Guide To Economic Development
    • PayPal Credit: How consumer financing helps drive sales for online auto parts retailers
MENU
Breadcrumb
  1. Home
  2. Talk From the Top
June 13, 2020 12:00 AM

Munoz sharpens Hyundai’s focus on retail

Laurence Iliff
  • Tweet
  • Share
  • Share
  • Email
  • More
    Print

    Jose Muñoz is not just the CEO for Hyundai North America. He is also the global COO for parent Hyundai Motor Co. As such, Muñoz has a seat at the table in developing long-term strategies for the Korean automaker.

    The choice of Muñoz, who joined Hyundai in May 2019, took the industry by surprise. Three and a half months earlier, he had abruptly resigned as chief performance officer for Nissan Motor Co., which was sliding into crisis after the arrest of its now-former chairman, Carlos Ghosn.

    Muñoz's tenor at Hyundai has been that of a man in a hurry. The automaker has a bold plan to reach U.S. volume of 1 million by 2025. Sales last year were up 4.7 percent to 710,004, including sales of the luxury Genesis brand. Hyundai also wants to be a global leader in green-car technologies such as hydrogen fuel-cell vehicles and pure EVs.

    Muñoz, 54, spoke this month with Staff Reporter Laurence Iliff. These are edited excerpts.


    AUTOMOTIVE NEWS Do you think that pent-up demand will allow sales to return to 17 million quickly?

    MUÑOZ:This year we are going to be hit no matter what. If we want to see the 17 million level, it’s going to take some time, unless there is some stimulus for the industry.


     

    Q: After 13 months on the job, what are some of the key changes you've made in brand direction at Hyundai and Genesis?

    A: We have a brand with great products and excellent quality, but there is a gap in perception between people who are familiar with our cars and our brand, and those who are not. Our mission is to ensure that people who are not familiar with the brand come to know more about it, and that they come to have an excellent opinion of it. But the fundamentals are there, including the product quality.

    We know that we have opportunities to enhance both customer satisfaction and dealer facilities. In order to support the great partners that we have in our dealers, we launched Hyundai Accelerate and Genesis Keystone [compensation programs.] Those were really important milestones that we had to suspend for a while during the pandemic. But they are meant to support our good dealers in order for them to get even better.

    Hyundai was quick to react to the coronavirus pandemic. Was that strategy successful?

    Just a couple months back, J.D. Power was forecasting April to be about 80 percent down in sales from a year earlier. With no income — or just 20 percent income at best — and your normal expenses, you need to start planning what's going to happen with your cash. And you need to protect your dealer network.

    We took very bold actions to support our dealers. We were the first ones to take actions protecting the company, protecting our dealers and protecting our customers. For our dealers, the key program we put in place, which was completely different from our competitors, was a cash advance.

    In April, we gained 0.7 percent of market share, and in May we were blown away with strong year-over-year retail sales growth of 5 percent and 1 point of market share growth year over year. A key success factor has been the fact that South Korea has probably been the benchmark in handling the pandemic worldwide, and we've learned a lot from Hyundai Motor Co. in Korea.

    Can you maintain the market share gain from April and May?

    I think we're going to continue to see share gains at Hyundai. If you look at the performance that we had in the first two months prior to the pandemic, January and February, we were gaining market share big time. At the same time, we were less and less dependent on fleet, to the point where we were at the bottom, in terms of fleet sales as a percentage of our total sales. In May, it was about 5 percent.

    To support demand, Hyundai increased incentives starting in March. Will those return to normal?

    We have been step by step de-escalating some of the programs which have been popular during the pandemic. Some of the 0 percent/84-month plans and the deferred payments. We de-escalated a little in May, a little more in June.

    There have been major executive changes under your leadership. Are those mostly done?

    You can never say you're done on anything. I think we've seen the biggest part of it. There's always fine tuning.

    What's your prediction for Hyundai sales this year, or for industry sales?

    This is something I would really like to know myself. Because every time we have a meeting with J.D. Power, they give us different views. I still remember vividly the meeting we had a couple months ago when they told us that in April you're going to see a drop of 80 percent, in May you will see a 60 percent drop, in June probably 20 percent drop, and maybe in July you will be about 10 percent up. What we've seen is that the loss in April was very tough, about a 50 percent drop, May was very tough but way better than the prediction.

    We see the gap in full-year sales somewhere between 2 million to 4 million units. Our focus is not on a certain volume number but to grow our share profitably.

    Industry fleet sales are plummeting. Hyundai was already reducing fleet. Will that accelerate?

    I think so. Over the last 12 months, we have become the second-lowest fleet company in America. The number for May was just 5 percent of our sales. And in the calendar year to date, we are at 10 percent.

    Is this the right fleet number? I think it's too low. This was not normal. A lot of the orders were either canceled or postponed. We are having a very strong retail momentum, so we are trying to prioritize retail orders.

    Moving forward, we're going to navigate to somewhere around 10 to 15 percent fleet. This is a healthy number. It's good to have good product, well-equipped, that customers who go through that [fleet] channel can experience. The early signs are that consumers are more into using their own private vehicles that they can clean, that they control, rather than sharing vehicles.

    We'll see some fleet come back, especially the commercial fleet. We'll see some rental come back, but certainly at a much lower level.

    Can vehicles previously assigned for fleet be shifted into the retail channel?

    When we saw what was happening with Hertz and the other rental companies, we immediately changed our production plan to prioritize retail orders.

    How is inventory with your pipeline from Korea and Hyundai's plant in Alabama?

    During the first two months of the year, we were gaining retail sales growth of more than 20 percent, and as a result we were having an upward trend in production shipments. The starting point of this pandemic caught us with a very good level of inventory. If you compare us to other automakers, what happened is that South Korea recovered very, very quickly. Our plant in Alabama was back in operation on May 4. The plant has been working at a slower pace than before the pandemic, but it was back in production one to two weeks before our main competitors.

    We have about 26,000 more units of dealer inventory now than a year ago. Because of the coronavirus sales problems in other countries, our plants in Korea have been able to give us better supply of some of those vehicles because we have demanded them.

    How are Hyundai's dealers doing after these difficult months?

    We have put in place very strong programs to support our dealers, utilizing existing programs. But we've done advanced cash payment. That way, the dealers could have cash on hand and wouldn't have to get rid of any of their personnel.

    On top of that, we provided special assistance for those who asked for it through Hyundai Capital, which has been a great partner. I give kudos to members of our Hyundai and Genesis dealer councils. These people have been by our side. They've been giving us good ideas.

    Will Hyundai be able to continue with its vehicle and dealer development programs?

    Our parent company is very strong and has done a great job in Korea. They are already growing there. They have achieved all-time record Genesis sales and Hyundai is doing great. All our programs are developing on time. We have experienced some delay in homologation activities. In the United States, we need to get some certification and homologation, and it's been shut down for everybody.

    We may see one or two months of delay in some of the near-term launches, but nothing related to the development programs. All the activities that we are doing from the launch of new products and the ones coming up in the future — electrification — full speed ahead. We are discussing with our dealers when would be the best moment to resume Hyundai Accelerate and Genesis Keystone. The resources of the company are strong and we're going to continue with our plans.

    Should more resources be put into online sales coming out of the coronavirus experience?

    Yes. We already knew that physical stores are less relevant today than 10 years ago. We said loud and clear to our dealers that even if our midterm objectives raise volume, we are happy with the number of dealers that we have. And we have several hundred fewer dealers than our direct competitors. This event has made us realize that store sales are less relevant.

    We need to have the right locations. We know that, even during the lockdown, there were a number of people who wanted to go to a dealer for curbside service, pickup and dropoff.

    But there's no doubt that online sales has been one of the key success factors. In a short period of time, we've been able to deploy online tools with great support from the dealers. We are working on developing these even further. This has accelerated very much the direction we have already taken. Before and during the pandemic, we focused on getting the dealers online. And now we want to make sure that the online customer experience is not only available but is the best.

    Hyundai released a plan for North America growth last year. Are those goals still valid?

    They are 100 percent valid. The goal we presented was to get to 1 million units by 2025. And the goal includes improved profitability and improved consumer-facing transaction price. If anything, this process has accelerated the goal. We had a vision to get to a 63 percent mix of SUVs in total sales. In May, we achieved 71 percent. So am I confident of delivering 63 percent by 2025 when I am already delivering 71 percent when I get the right supplies? Hell, yes.

    Is there room for any more crossovers in the Hyundai lineup?

    We have the best product portfolio we have ever had. We have the Elantra launch coming up quite soon. We've announced that we want to have a very special vehicle in our portfolio, the Santa Cruz [pickup]. With that, we're going to have a great portfolio. We'll have electrification and green technologies more than ever. We see a significant growth in sales of our hybrid, EV and hydrogen vehicles. If the market gets back to the 17 million mark, we may even see the results achieved a little earlier.

    Will Hyundai pull back on plans for electrified vehicles for financial reasons?

    The plan holds. If there is one area of the company where there is a focus and a strong drive from the top to lead and to grow, it's in green-car technologies. Hydrogen, hybrid, plug-in hybrid and EV.

    We have a plan to ensure that we are better known as a green-car company in terms of development and the mix of sales.

    RECOMMENDED FOR YOU
    MIKE FLEWITT: Post-COVID, McLaren focus shifts to electrified future
    Letter
    to the
    Editor

     

     

    Send us a letter

    Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.

    Recommended for You
    MIKE FLEWITT: Post-COVID, McLaren focus shifts to electrified future
    MIKE FLEWITT: Post-COVID, McLaren focus shifts to electrified future
    TOMOMI NAKAMURA: Subaru CEO eyes market share, better quality
    TOMOMI NAKAMURA: Subaru CEO eyes market share, better quality
    HO SUNG SONG: Positioning Kia for new era in EVs
    HO SUNG SONG: Positioning Kia for new era in EVs
    Game-Changer Redux – The 2021 Kia Sorento
    Sponsored Content: Game-Changer Redux – The 2021 Kia Sorento
    Sign up for free newsletters
    EMAIL ADDRESS

    Please enter a valid email address.

    Please enter your email address.

    Please verify captcha.

    Please select at least one newsletter to subscribe.

    See more newsletter options at autonews.com/newsletters.

    You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.

    Digital Edition
    Automotive News 3-1-21
    THIS WEEK'S EDITION
    See our archive
    Fixed Ops Journal
    Fixed Ops Journal 2-8-21
    Read the issue
    See our archive
    Get Free Newsletters

    Sign up and get the best of Automotive News delivered straight to your email inbox, free of charge. Choose your news – we will deliver.

    Subscribe Today

    Get 24/7 access to in-depth, authoritative coverage of the auto industry from a global team of reporters and editors covering the news that’s vital to your business.

    Subscribe Now
    Connect With Us
    • Facebook
    • Instagram
    • LinkedIn
    • Twitter

    Our mission

    The Automotive News mission is to be the primary source of industry news, data and understanding for the industry's decision-makers interested in North America.

    AN-LOGO-BLUE
    Contact Us

    1155 Gratiot Avenue
    Detroit, Michigan
    48207-2997

    (877) 812-1584

    Email us

    Automotive News
    ISSN 0005-1551 (print)
    ISSN 1557-7686 (online)

    Fixed Ops Journal
    ISSN 2576-1064 (print)
    ISSN 2576-1072 (online)

    Resources
    • About us
    • Contact Us
    • Media Kit
    • Subscribe
    • Manage your account
    • Reprints
    • Ad Choices Ad Choices
    • Sitemap
    Legal
    • Terms and Conditions
    • Privacy Policy
    • Privacy Request
    Automotive News
    Copyright © 1996-2021. Crain Communications, Inc. All Rights Reserved.
    • HOME
    • NEWS
      • Dealers
        • Access F&I
        • Fixed Ops Journal
        • Marketing
        • Used Cars
        • Retail Technology
        • Sales
        • Best Practices
        • Dealership Buy/Sell
        • NADA
        • NADA Show
      • Automakers & Suppliers
        • Automakers
        • Manufacturing
        • Suppliers
        • Regulations & Safety
        • Executives
        • Talk From The Top
        • Leading Women Network
        • Guide to Economic Development
        • PACE Awards
        • Management Briefing Seminars
        • World Congress
      • News by Brand
        • Aston Martin
        • BMW
          • Mini
          • Rolls-Royce
        • Daimler
          • Mercedes Benz
          • Smart
        • Ford
          • Lincoln
        • General Motors
          • Buick
          • Cadillac
          • Chevrolet
          • GMC
        • Honda
          • Acura
        • Hyundai
          • Genesis
          • Kia
        • Mazda
        • McLaren
        • Mitsubishi
        • Nissan
          • Infiniti
        • Stellantis
          • Alfa Romeo
          • Citroen
          • Chrysler
          • Dodge
          • Ferrari
          • Fiat
          • Jeep
          • Lancia
          • Maserati
          • Opel
          • Peugeot
          • Ram
          • Vauxhall
        • Renault
        • Subaru
        • Suzuki
        • Tata
          • Jaguar
          • Land Rover
        • Tesla
        • Toyota
          • Lexus
        • Volkswagen
          • Audi
          • Bentley
          • Bugatti
          • Lamborghini
          • Porsche
          • Seat
          • Skoda
        • Volvo
        • (Discontinued Brands)
      • Cars & Concepts
        • Virtual reveals (Sponsored)
          • MITSUBISHI: 2022 Outlander
          • NISSAN: 2022 Pathfinder and 2022 Frontier
          • GENESIS: 2021 GV80
          • KIA: 2021 K5
          • LEXUS: 2021 IS
          • NISSAN: 2021 Rogue
          • TOYOTA: 2021 Venza and 2021 Sienna
        • Auto Shows
        • Future Product Pipeline
        • Photo Galleries
        • Car Cutaways
        • Design
      • Coronavirus Coverage
      • China
      • Shift
      • Mobility Report
      • Special Reports
      • Digital Edition Archive
      • This Week's Issue
    • OPINION
      • Blogs
      • Cartoons
      • Keith Crain
      • Automotive Views with Jason Stein
      • Columnists
      • China Commentary
      • Editorials
      • Letters to the Editor
      • Send us a Letter
    • DATA CENTER
    • VIDEO
      • AutoNews Now
      • First Shift
      • Special Video Reports
      • Weekend Drive
    • EVENTS & AWARDS
      • Events
        • Congress Conversations
        • Retail Forum: NADA
        • Canada Congress
        • Europe Congress Conversations
        • Leading Women Conference
        • Fixed Ops Journal Forum
        • ANE Shift
        • Shift: Mobility at a Crossroads
        • Shift: The Future of Mobility (CES)
      • Awards
        • 100 Leading Women
        • 40 Under 40 Retail
        • All-Stars
        • Best Dealerships To Work For
        • PACE Program
        • Rising Stars
        • Europe Rising Stars
    • JOBS
    • AN Solutions
    • +MORE
      • Leading Women Network
      • Podcasts
        • Shift: A Podcast About Mobility
        • Special Reports Podcasts
        • Daily Drive Podcasts
      • Webinars
      • In the Driver's Seat
        • AAM
        • DealerPolicy
        • Gentex
        • Reputation.com
        • Ricardo
        • Ricardo
      • Publishing Partners
        • Allstate: Want more from your F&I?
        • Ally: Navigating the future of automotive retailing
        • Amazon Web Services: Any place, any time, any channel
        • Amazon Web Services: The power of the cloud
        • Amazon Web Services: Universal translator: Harnessing sensor data to build better automotive software
        • Epic Games: Transforming the auto industry with digital assets
        • FTI Consulting: Crisis as a catalyst for change
        • Google: 5 trends shaping the auto industry's approach to a new normal
        • IHS Markit: Automotive loyalty in the wake of the COVID-19 recession
        • IHS Markit: Autonomous vehicles: Automotive and transportation disruption
        • IHS Markit: COVID-19: The future mobility delusion
        • Level5: 2020 Automotive E-Commerce Report
        • Naked Lime: Bring social reputation together as part of big-picture marketing
        • Wells Fargo Auto: Switching gears from LIBOR to SOFR
        • Ally: Do It Right
        • DealerSocket
        • Deloitte: Cyber everywhere: Preparing for automotive safety in the face of cyber threats
        • Facebook: The road to a zero-friction future
        • Guide To Economic Development
        • PayPal Credit: How consumer financing helps drive sales for online auto parts retailers
      • Classifieds
      • Companies on the Move
      • People on the Move
      • Newsletters
      • Contact Us
      • Media Kit
      • RSS Feeds