The Great Recession turned out to be an innovation lab for the industry
During the Great Recession, dealers rewired belief systems and forged new philosophies. Ideas bubbled up.
Dealer Bill Wallace slashed inventory, invested in service to stay afloat
Wallace Automotive struggled to right-size inventory during the recession, but it also invested in service equipment and treated fixed ops staffers like superstars.
A new philosophy: Turning cars in 30 days
Toledo, Ohio, dealer Denny Amrhein was tied to the hip with a failing, flailing Chryser 10 years ago. And he says the only reason his businesses survived was a clever, borrowed strategy to sell lots and lots of barely profitable used cars..
Ohio dealer Rhett Ricart put staff first, taught them to make the most of opportunities
Rhett Ricart said a policy of "Take good care of your people" was crucial to his Ohio dealership group's survival, along with his 20 Group's cost-saving ideas..
Car washes, other new revenue streams buoy Motorcars Honda during recession
Trevor Gile's response to the recession was to launch a high-end car wash as a way to stay engaged with customers and create a new revenue stream..
Mass. dealership group went 'full speed ahead' with advertising
Boch Automotive stuck to its fat ad budget during the recession in anticipation of the rebound and in keeping with its maverick owner's approach..