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    • Capgemini: Unlocking the next turn in the mobility roadmap
    • Champ: The history of titling and the cost of human error
    • Cox: Automation and the future of automotive retail
    • Cox: Transformation toward eCommerce in automotive retailing
    • Cox: Transforming F&I for Automotive eCommerce
    • Deloitte: ACCELERATING DIVERSITY, EQUITY AND INCLUSION
    • Easycare: Reinventing the service contract for EVs
    • Easycare: The importance of benchmarking your reinsurance performance
    • Effectv: Why “Customer Lifetime Value” Should Be the Auto Advertising Buzz Word for 2023
    • Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world
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    • Experian: Three steps to adapting to constant change in automotive marketing
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    • Haig: Buy-Sell Q&A: What is the value of an M&A advisor?
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    • Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing
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    • Text2Drive: Digital retailing meets the service department
    • Trimble: The future of autonomous vehicles speeds ahead
    • Truist: Capitalize on the changing structure of auto retailing
    • Truist: Prepare now for the next era of automotive retailing
    • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
    • Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom
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Mark Elias

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See All Staff Page
Recent Stories
EV technicians need a new, safer toolbox

In addtion to new EV tools, proper safety training for technicians and other service department staff who may come in contact with the vehicle — from parts runners to porters — is essential.

EV safety training: It's not just for techs

Training expert Carol Broadwell Dietrich discusses the importance of electric vehicle safety training for every dealership employee who may come in contact with them, and how EV training might evolve in the coming years.

EVTECHS-MAIN_i.jpg
With EVs, ‘threat of shock is very real'

More EVs on the road mean more will be needing service and maintenance from dealerships. Manufacturers are ramping up safety training for technicians before they are allowed to work on the vehicles.

Richard Hershey, master technician at Pompano Ford in Pompano Beach, Fla., uses the SWIS headset that Ford is rolling out to about 3,000 dealerships in the U.S.
Ford rolls out headset for dealership service techs to connect with vehicle experts

Ford is rolling out the HMT-1 (for head-mounted tablet) assisted-reality system, made by RealWear, to nearly 3,000 of its dealerships nationwide. Dealerships will receive one or two of the devices, which retail for about $1,800 per unit.

BMW reps use Blitzz’s video chat function and a smartphone camera to help solve customer issues.
Face-to-face roadside help available to BMW drivers

BMW partners with software company Blitzz to provide video chat-enabled roadside assistance.

New process means happier employees, customers

At Esserman International Motors in Doral, Fla., a revised schedule allowed 15 porters to do the work of 21, and freed up mechanics to become more productive.

PORTER-MAIN_i.jpg
Car dealerships find new ways to recruit and retain porters

Dealership service departments are increasingly turning over the job of hiring and managing porters to outside companies.

Service Manager Francisco Mora, right, says porters such as Daniel Pittaluga play important roles at Esserman International Volkswagen.
8 ways dealerships can recruit and keep porters

Paying competitive wages, setting clear expectations and evolving industrywide treatment for people in entry-level positions are important practices, says Joel Furno, founder and CEO of Citrin, an automotive hospitality management company based in Columbus, Ohio.

Glasses help M-B techs fix problems faster

The collaboration among Mercedes-Benz, Microsoft HoloLens 2 and Dynamics 365 software allows engineers to help diagnose issues at any Mercedes dealership.

Automakers, dealerships see mobile service as investment in customer loyalty

Some dealers are convinced he's found a way for his service department to broaden its reach.

Porsche's glasses connect service techs with factory in real time

Porsche's Tech Live Look technology uses online augmented-reality technology to enable dealership techs to communicate in real time with the automaker's Atlanta-based technical support team about thorny repair issues.

“I had never even picked up an impact gun,” says apprentice Justin Moran, “but now I’m able to change brakes, I can do tire rotations, alignments, oil changes and even some troubleshooting.”
N.J. dealers launch tech apprenticeships

The New Jersey Coalition of Automotive Retailers created a new program to train tech workers with a $907,000 grant from the state.

Almost 10 years later, Paul's still on call for service customers' emergencies

Nearly a decade after he launched a hotline for service customers' emergencies, a dealership executive continues to staff it 24/7 -- personally.

Replacing lube techs with oil-draining devices can save money, boost efficiency

Pairing a single quick-service tech with a device that extracts used oil automatically from a car or truck during an oil change can save dealerships at least $95,000 a year, according to an Orlando parts and service director.

New wiper tool gets into tight spots, but do techs really need it?
New wiper puller is designed to help technicians remove blade arms more quickly, but some techs question the need for the device
  • Load More
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  • NEWS
    • Dealers
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        • Skoda
      • Volvo
      • (Discontinued Brands)
    • Cars & Concepts
      • Auto Shows
      • Future Product Pipeline
      • Virtual reveals (Sponsored)
        • NISSAN: 2023 Z
        • MITSUBISHI: 2022 Outlander
        • NISSAN: 2022 Pathfinder and 2022 Frontier
        • GENESIS: 2021 GV80
        • KIA: 2021 K5
        • LEXUS: 2021 IS
        • NISSAN: 2021 Rogue
        • TOYOTA: 2021 Venza and 2021 Sienna
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      • EY
      • Infomedia
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      • Polly
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      • Truist
      • Wolters Kluwer
      • Acxiom
      • Blue Yonder
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      • DealerPolicy
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      • Gentex
      • IHS Markit
      • MSX International
      • Micron
      • Qualcomm
      • Remember Group
      • Reputation.com
      • Ricardo: Dave Shemmans
      • Ricardo: Marques McCammon
      • Salty
      • T-Mobile
    • Publishing Partners
      • Allstate: Compliance standards are changing. Here’s what you need to know.
      • Allstate: The ABCs of maximum F&I effectiveness
      • Ally All Ears Podcast Episode | The next evolution in virtual F&I
      • Ally All Ears Podcast | How F&I is driving dealership profits
      • Ally All Ears Podcast | building customer loyalty during challenging times
      • Ally All Ears Podcast | reducing friction in the purchase process
      • Ally: All Ears Podcast | Building trust to attract and retain customers
      • Ally: All Ears Podcast | Staying competitive with vehicle acquisition
      • Ally: All Ears Podcast | Used Car Bubble
      • Ally: All Ears Podcast | practices you may incorporate into your F&I department
      • Amazon Ads: Marketing tips for electric cars and alternative-fuel auto advertisers
      • Big Ass Fans: Reducing risk and productivity loss with Big Ass Fans & evaporative coolers
      • CDK Global: Shoppers make clear the service features they want
      • Capgemini: Unlocking the next turn in the mobility roadmap
      • Champ: The history of titling and the cost of human error
      • Cox: Automation and the future of automotive retail
      • Cox: Transformation toward eCommerce in automotive retailing
      • Cox: Transforming F&I for Automotive eCommerce
      • Deloitte: ACCELERATING DIVERSITY, EQUITY AND INCLUSION
      • Easycare: Reinventing the service contract for EVs
      • Easycare: The importance of benchmarking your reinsurance performance
      • Effectv: Why “Customer Lifetime Value” Should Be the Auto Advertising Buzz Word for 2023
      • Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world
      • Experian: Evolving identity beyond the “who” to enable the “how”
      • Experian: Three steps to adapting to constant change in automotive marketing
      • HAIG: BUY-SELL Q&A | Valuing dealerships In uncertain times
      • Haig Partners: Buy-Sell Q&A: Where the Automotive M&A Market is heading
      • Haig: Buy-Sell Q&A | Navigating partial dealership sales
      • Haig: Buy-Sell Q&A: Future-proofing your dealership
      • Haig: Buy-Sell Q&A: What is the value of an M&A advisor?
      • JM&A Group, Easycare, Assurant: Unlocking new opportunities in F&I with digital retailing
      • Kerrigan Advisors: Interview with Baxter Auto Group
      • Kerrigan Advisors: Interview with Hitchcock Automotive
      • OEC: How to understand what customers are saying when they’re not saying it
      • PACE: Electrification Technology: Once the supply chain gets over the shock, EVs offer opportunities
      • Pace Program Navigating advanced driver-assistance systems
      • Phone Ninjas: 5 Reasons you need to use phone scripts for your dealership
      • REYNOLDS & REYNOLDS: Creating great retail customer experiences
      • REYNOLDS AND REYNOLDS: Are you ready for the FTC Safeguard Rule changes? Take this quiz to find out
      • Rey and Rey: Automation and the future of automotive retail
      • Siemens: The impact of vehicle electrification and connectivity on electrical system design
      • Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing
      • Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration
      • Text2Drive: Digital retailing meets the service department
      • Trimble: The future of autonomous vehicles speeds ahead
      • Truist: Capitalize on the changing structure of auto retailing
      • Truist: Prepare now for the next era of automotive retailing
      • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
      • Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom
      • Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development
      • Wipro: How to address safety and security for software-defined vehicles
      • Wipro: How today’s tech decisions drive tomorrow’s sales
      • Wipro: Software Helps Address the Affordability Challenge
      • Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem
      • Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology
      • Notarize: What to expect for the future of auto sales
      • Seagate: Unlocking value from connected-car data
      • Amazon Web Services: AI-powered supply chain decision-making
      • Epic Games: Five ways in-car designs will change in the next five years
      • Haig Partners: How are dealerships being valued today?
      • Haig Partners: Dealership consolidation trends
      • Haig Partners: Dealership valuation trends
      • Haig Partners: Dealership succession planning
      • Ally: Navigating the future of automotive retailing
      • Google: How a century-old brand is transforming the auto industry
      • Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction?
      • Solera | DealerSocket: Four real-time integrations that can save your dealership time
      • Solera | DealerSocket: Time for a new pre-owned pricing tactic
      • Kerrigan Advisors: Blue Sky Update Q4 2021
      • Qualcomm: Trading multi-year design cycles for on-demand features and experiences
      • Twitter: EV adoption is happening...in an unexpected place
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