Auto originations in the third quarter marked a large improvement over the last, the Fed said, which saw more extreme impacts of the coronavirus pandemic.

Wary of the various expenses that come with vehicle ownership, consumers are seeing additional value in protection products, an Ally Financial survey finds.

This is the second New York dealership to be charged with deceiving non-English-speaking customers in two years.

Hudson Cook is eyeing three cases in particular that deal with deceptive advertising enforcement, arbitration agreements and the Telephone Consumer Protection Act.

A J.D. Power study also found accelerated digitization of dealership finance-and-insurance departments during the pandemic impacted consumer responses.

TransUnion says that millions of auto loan accounts remain in some form of financial hardship status, and ongoing economic pressures will further strain peoples' wallets.

From sports analogies to internal definitions, auto finance leaders discuss the importance of drawing on talent from different pools, and creating good tension and discussion that better serves auto finance customers and dealership partners.

Removing relocation requirements, recruiting from a larger pool of universities and leaning on virtual internship programs are among the ways auto lenders can increase diversity, according to co-chairs of the Ford Credit Diversity and Inclusion Council.

As protests against police brutality continue into the fall, automotive business leaders contemplate their own diversity and inclusion efforts. Automotive finance, a sector that has historically skewed white and male, has not been exempt from such self-reflection.

While lenders aren't third-party debt collectors, American Financial Services Association leaders voiced concerns this year that its membership could end up being similarly restricted.

Several public groups reported record-high F&I profit per vehicle, and two retailers earned more than $2,000 on average in F&I profit per vehicle sold

Key to driving socially distanced foot traffic, some dealers say, is emphasizing COVID-19 safety protocols in customer outreach. And in the digital world, online reviews are the strongest currency.