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GM, Ford continue winning streak for loyalty

GM extended its streak as the top manufacturer in IHS Markit's Loyalty Awards program to a fourth year, with Ford customers displaying the most loyalty to a specific make.
Finance & Insurance
Wells Fargo Auto wants to close its digital gap

After a series of scandals, Wells Fargo has restructured its auto business and is looking to turn over a new leaf with consumers and dealers.
F&I Blog
Top of search, top of mind

Failing to explain products online takes dealerships out of the running for a first-page spot on an F&I product Google search, putting them out of customers' minds.
Finance & Insurance
Focus on dealers, used business and refi will drive auto finance growth in 2019, TransUnion says

Automotive lenders will expand portfolios this year by enhancing the dealer experience, increasing auto loan refinancing and diving further into the used-vehicle business, TransUnion predicts.
Finance & Insurance
Chase Auto extends payment relief for U.S. workers as shutdown drags on

J.P. Morgan Chase is extending payment relief for its auto customers as the government shutdown stretches into its third week, revising an earlier estimate that the relief would cease Jan. 4.
Finance & Insurance
Auto lenders offer payment relief to U.S. government workers during shutdown

For the duration of the U.S. government shutdown, several auto lenders are offering payment relief on a case-by-case basis to affected customers.
Finance & Insurance
'Vet your vendors' and other F&I tips

Each week, the F&I Report features a savvy tip from an industry expert. Last year, experts weighed in on emerging technologies, combating customer objections and coping with rising interest rates.
Finance & Insurance
Killer closing lines can seal the deal

Selling an F&I product to a disillusioned customer requires confidence, conviction and a little bit of flair. As with any sales process, a killer closing line could make all the difference for a customer on the fence.
Finance & Insurance
F&I trends to watch in 2019

Developments around affordability, regulation, dealership technology and more will likely continue into 2019. Here are some updates to watch for this year.

 
Finance & Insurance
A look at 2018's F&I highlights

Changes in technology, regulation and the lending landscape led much of the F&I chatter of 2018. Here are some of the major highlights from this year.
F&I Blog
Name-change controversy at CFPB ends with an email

The Consumer Financial Protection Bureau may keep its name after all, marking a feeble end to a nearly yearlong, ultimately fruitless saga.
Finance & Insurance
CU Direct's credit union network leads in auto loan originations

Credit unions in CU Direct's lending network continued to lead in auto loan originations through October, largely driven by banks' auto lending pullback and the strength of the used-vehicle sales market.
Finance & Insurance
Assurant pilots service contract subscriptions

As automakers and dealers experiment in the subscription space, at least one F&I service provider is working to enhance its product lineup for short-term vehicle use.
F&I Blog
Follow up on missed F&I product sales

Dealers, follow up on missed F&I product sales opportunities. There's plenty of competition waiting in the wings to capture that revenue.
Finance & Insurance
Dream deal with Tesla puts leasing startup’s future in doubt

MUSA Auto Finance, of Dallas, signed a deal with Tesla in June to manage leases of its Model S and Model X. By October, the overwhelming volume of Tesla leases exceeded the company’s financial reach, forcing a halt to new business.Â