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    • Cox: Automation and the future of automotive retail
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    • Cox: Transforming F&I for Automotive eCommerce
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    • Easycare: Reinventing the service contract for EVs
    • Easycare: The importance of benchmarking your reinsurance performance
    • Effectv: Why “Customer Lifetime Value” Should Be the Auto Advertising Buzz Word for 2023
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    • Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing
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    • Text2Drive: Digital retailing meets the service department
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    • Truist: Capitalize on the changing structure of auto retailing
    • Truist: Prepare now for the next era of automotive retailing
    • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
    • Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom
    • Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development
    • Wipro: How to address safety and security for software-defined vehicles
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    • Kerrigan Advisors: Blue Sky Update Q4 2021
    • Qualcomm: Trading multi-year design cycles for on-demand features and experiences
    • Twitter: EV adoption is happening...in an unexpected place
MENU

David Kushma

Editor of Fixed Ops Journal

[email protected]

313-446-0312

See All Staff Page
Recent Stories
FOJ FORUM II: Good advice, lively conversation

Here are highlights from the 14 speakers at the second annual Fixed Ops Journal Forum, held Nov. 13 in Orlando.

Service customers want, but mostly aren't getting, valet treatment

A new survey suggests that fewer than one-third of customers are offered any kind of valet service.

Changes ahead at your dealership's service department, and at FOJ

Ready or not, Mr./Ms. Dealer Principal, Fixed Ops Director and Service Manager, the future isn't just coming. It's here.

Recall work can build dealer service

Recalls offer underused opportunities for dealerships to attract and keep large numbers of service customers.

Trade-in talk in the service drive remains the exception to the rule

A service visit gives a dealership an opportunity to inform the customer of the trade-in value of his or her vehicle. But a new survey suggests that most dealerships aren't taking advantage of that prospect.

To compete with aftermarket rivals, dealers need a new approach to service

If you're going to advertise how comprehensive and convenient your service is, you'd better deliver.

service
Survey: 3 out of 4 vehicle owners prefer dealership service

Retention of service customers is a key measure of a dealership's fixed ops performance.

New study offers blueprint for dealership fixed ops staffing success

A new report offers hope for dealers facing service tech shortages, but only if dealerships are prepared to change the way they treat their employees.

1 of 3 service customers buys additional work - survey

In late April, DealerRater polled for more than 11,000 consumers who had visited a new-vehicle dealership recently. Among those who had taken their car or truck in for service, 31 percent said they bought additional work proposed by the adviser.

Data integration by Hunter, Dealer-FX aimed at helping shops work better, sell more
Plans for techs, advisers, parts people demand new ways of thinking

"You get what you pay for" is a slogan easily summarizes the eternal debate over the best way for a dealership to pay its fixed ops employees, especially service technicians and advisers and parts-counter people.

Even with appointments, some service customers must wait

One of every 10 dealership customers who schedules a service appointment must wait to see a service adviser upon arrival, a new survey suggests.

Most dealerships still fumble sales-to-service handoff

An easy way a dealership can start to build loyalty and retention among service customers is for salespeople to introduce car and truck buyers to the service department when the vehicle is delivered. But a new survey of consumers suggests that such handoffs occur less than half the time.

New study says dealership service customers demand transparency, convenience

New-vehicle dealerships are losing as much as $266 billion a year in service revenue — $15.9 million for the average dealership — because they are falling short on keeping customers, a study estimates.

Industry initiatives seek to ease tech shortage, but challenges remain

How will dealerships find, hire, train and keep the technicians they need to staff their service bays, amid a growing shortage of, and cutthroat competition from other industries for, tech talent?

  • Load More
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    • Dealers
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      • Best Practices
      • Dealership Buy/Sell
        • Done Deals
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      • (Discontinued Brands)
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      • Future Product Pipeline
      • Virtual reveals (Sponsored)
        • NISSAN: 2023 Z
        • MITSUBISHI: 2022 Outlander
        • NISSAN: 2022 Pathfinder and 2022 Frontier
        • GENESIS: 2021 GV80
        • KIA: 2021 K5
        • LEXUS: 2021 IS
        • NISSAN: 2021 Rogue
        • TOYOTA: 2021 Venza and 2021 Sienna
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      • Infomedia
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      • Polly
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      • Truist
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      • Gentex
      • IHS Markit
      • MSX International
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      • Remember Group
      • Reputation.com
      • Ricardo: Dave Shemmans
      • Ricardo: Marques McCammon
      • Salty
      • T-Mobile
    • Publishing Partners
      • Allstate: Compliance standards are changing. Here’s what you need to know.
      • Allstate: The ABCs of maximum F&I effectiveness
      • Ally All Ears Podcast Episode | The next evolution in virtual F&I
      • Ally All Ears Podcast | How F&I is driving dealership profits
      • Ally All Ears Podcast | building customer loyalty during challenging times
      • Ally All Ears Podcast | reducing friction in the purchase process
      • Ally: All Ears Podcast | Building trust to attract and retain customers
      • Ally: All Ears Podcast | Staying competitive with vehicle acquisition
      • Ally: All Ears Podcast | Used Car Bubble
      • Ally: All Ears Podcast | practices you may incorporate into your F&I department
      • Amazon Ads: Marketing tips for electric cars and alternative-fuel auto advertisers
      • Big Ass Fans: Reducing risk and productivity loss with Big Ass Fans & evaporative coolers
      • CDK Global: Shoppers make clear the service features they want
      • Capgemini: Unlocking the next turn in the mobility roadmap
      • Capital One Auto: Auto dealers are here to stay. Here’s the next step in their evolution
      • Champ: The history of titling and the cost of human error
      • Cox: Automation and the future of automotive retail
      • Cox: Transformation toward eCommerce in automotive retailing
      • Cox: Transforming F&I for Automotive eCommerce
      • Deloitte: ACCELERATING DIVERSITY, EQUITY AND INCLUSION
      • Easycare: Reinventing the service contract for EVs
      • Easycare: The importance of benchmarking your reinsurance performance
      • Effectv: Why “Customer Lifetime Value” Should Be the Auto Advertising Buzz Word for 2023
      • Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world
      • Experian: Evolving identity beyond the “who” to enable the “how”
      • Experian: Three steps to adapting to constant change in automotive marketing
      • Haig Partners: Buy-Sell Q&A: Where the Automotive M&A Market is heading
      • Haig: Buy-Sell Q&A | Advisors add value to sales process
      • Haig: Buy-Sell Q&A | Navigating partial dealership sales
      • Haig: Buy-Sell Q&A: Future-proofing your dealership
      • Haig: Buy-Sell Q&A: What is the value of an M&A advisor?
      • JM&A Group, Easycare, Assurant: Unlocking new opportunities in F&I with digital retailing
      • Kerrigan Advisors: Interview with Baxter Auto Group
      • Kerrigan Advisors: Interview with Hitchcock Automotive
      • OEC: How to understand what customers are saying when they’re not saying it
      • PACE: Electrification Technology: Once the supply chain gets over the shock, EVs offer opportunities
      • Pace Program Navigating advanced driver-assistance systems
      • Phone Ninjas: 5 Reasons you need to use phone scripts for your dealership
      • REYNOLDS & REYNOLDS: Creating great retail customer experiences
      • REYNOLDS AND REYNOLDS: Are you ready for the FTC Safeguard Rule changes? Take this quiz to find out
      • Rey and Rey: Automation and the future of automotive retail
      • Siemens: The impact of vehicle electrification and connectivity on electrical system design
      • Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing
      • Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration
      • Text2Drive: Digital retailing meets the service department
      • Trimble: The future of autonomous vehicles speeds ahead
      • Truist: Capitalize on the changing structure of auto retailing
      • Truist: Prepare now for the next era of automotive retailing
      • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
      • Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom
      • Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development
      • Wipro: How to address safety and security for software-defined vehicles
      • Wipro: How today’s tech decisions drive tomorrow’s sales
      • Wipro: Software Helps Address the Affordability Challenge
      • Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem
      • Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology
      • Notarize: What to expect for the future of auto sales
      • Seagate: Unlocking value from connected-car data
      • Amazon Web Services: AI-powered supply chain decision-making
      • Epic Games: Five ways in-car designs will change in the next five years
      • Haig Partners: How are dealerships being valued today?
      • Haig Partners: Dealership consolidation trends
      • Haig Partners: Dealership valuation trends
      • Haig Partners: Dealership succession planning
      • Ally: Navigating the future of automotive retailing
      • Google: How a century-old brand is transforming the auto industry
      • Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction?
      • Solera | DealerSocket: Four real-time integrations that can save your dealership time
      • Solera | DealerSocket: Time for a new pre-owned pricing tactic
      • Kerrigan Advisors: Blue Sky Update Q4 2021
      • Qualcomm: Trading multi-year design cycles for on-demand features and experiences
      • Twitter: EV adoption is happening...in an unexpected place
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