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MENU

Alex Kwanten

[email protected]

See All Staff Page
Recent Stories
Appraisal programs crucial to win used cars in service lane

A proper dealership service drive appraisal program requires processes specific to service, a dedicated employee to manage them and buy-in from advisers.

The value in pandemic protocols, even as the crisis eases

The nation is slowly reopening as more people are getting vaccinated. Still, many service departments don't plan to stop sanitizing customers' vehicles.

Denver group developed nets to protect against hailstorms

Of the 12 costliest hailstorms in Colorado history, nine have taken place since 2008. Caught directly in the crosshairs of No. 8 on the list was Denver-based Schomp Automotive Group.

Podiums, open desks help connect to service-drive customers

A growing number of dealers are using podiums and open-plan desks so advisers can show customers the full process of putting together their repair order on a screen.

Volvo provides free kits to relieve debt burden for new techs

Volvo hopes to recruit 225 new technicians by 2023, and the need is urgent. To help with recruiting, the automaker launched its Volvo Technician Tool Program in August.

Boost in digital marketing spend aids retailers as pandemic lingers

The sudden importance of service marketing in the early days of the pandemic led many dealers to closely examine new strategies.

Dealership sees recovery role in targeted social media marketing

Woody Buick-GMC in Naperville, Ill., is spending $2,500 a month on highly targeted social media and SEO efforts. It's money well spent.

10,000 no-touch service loaner contracts

Even before social distancing became a thing, consumers were trending toward transacting with the service lane on their mobile phones.

Mobile self-service tools trim customer wait times, offer contactless options

Self-service kiosks came to airports in 2000, to fast food in 2014 and to dealership service lanes around 2017. And just as many flyers eventually moved to using mobile phones to check in, customers in the service lane may soon follow.

Expanded auto repair financing options gain traction

Finance products specifically devoted to repair lending have emerged in recent years. No one expected them to come in handy during a pandemic, but they have.

Video inspections grow group's customer-pay business

Video recorded multipoint inspections have taken on added value in the service lane since the coronavirus pandemic sparked anxiety over face-to-face interactions.

As the number of drivers for ride-hailing services such as Uber continues to grow, so likely will the availability of inclusive policies.
F&I products cater to ride-hail drivers

The coronavirus pandemic has reduced demand for ride-hailing, but experts expect gig driving to thrive long after the crisis. 

Lyft, Uber and their drivers are ripe for fixed ops picking, expert says
If you cater to them, ride-hail drivers will come

To better cater to ride-hail drivers, it is important to understand their schedules and needs. The Reedman-Toll Auto Group has profited from that understanding.

The irresistible prospect of 10 service visits a year, $300 per repair order

One dealership that has marketed its services to ride-hail drivers is Paragon Honda and Paragon Acura in Queens, N.Y.

  • Load More
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  • NEWS
    • Dealers
      • Access F&I
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      • Used Cars
      • Retail Technology
      • Sales
      • Best Practices
      • Dealership Buy/Sell
        • Done Deals
      • NADA
      • NADA Show
    • Automakers & Suppliers
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      • Manufacturing
      • Suppliers
      • Regulations & Safety
      • Executives
      • Talk From The Top
      • Leading Women Network
      • Guide to Economic Development
      • PACE Awards
      • Management Briefing Seminars
      • World Congress
    • News by Brand
      • Aston Martin
      • BMW
        • Mini
        • Rolls-Royce
      • Daimler
        • Mercedes Benz
        • Smart
      • Ford
        • Lincoln
      • General Motors
        • Buick
        • Cadillac
        • Chevrolet
        • GMC
      • Honda
        • Acura
      • Hyundai
        • Genesis
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        • Lamborghini
        • Porsche
        • Seat
        • Skoda
      • Volvo
      • (Discontinued Brands)
    • Cars & Concepts
      • Virtual reveals (Sponsored)
        • NISSAN: 2023 Z
        • MITSUBISHI: 2022 Outlander
        • NISSAN: 2022 Pathfinder and 2022 Frontier
        • GENESIS: 2021 GV80
        • KIA: 2021 K5
        • LEXUS: 2021 IS
        • NISSAN: 2021 Rogue
        • TOYOTA: 2021 Venza and 2021 Sienna
      • Auto Shows
      • Future Product Pipeline
      • Photo Galleries
      • Car Cutaways
      • Design
    • Final Assembly
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  • DATA CENTER
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    • Loyalty
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      • Congress – Nashville
      • Congress – Washington, D.C.
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    • Awards
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  • +MORE
    • Advertise
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    • Podcasts
      • Shift: A Podcast About Mobility
      • Special Reports Podcasts
      • Daily Drive Podcasts
      • Download Apps and Podcasts
    • Webinars
    • In the Driver's Seat
      • AAM
      • AutoAlert
      • CNA National
      • Cox: Video | Cox VP on advancements in digital car buying for dealers and customers
      • Polly
      • Spectrum Reach
      • Truist
      • Acxiom: Acxiom VP on the intersection of analytics and car shoppers
      • Blue Yonder
      • CDK Global
      • Cox
      • Cox
      • Cox
      • DealerPolicy
      • Deloitte
      • Equifax
      • Equifax
      • Gentex
      • IHS Markit
      • MSX International
      • Micron
      • Qualcomm
      • Remember Group
      • Reputation.com
      • Ricardo: Dave Shemmans
      • Ricardo: Marques McCammon
      • Salty
      • T-Mobile
    • Publishing Partners
      • Ally: All Ears Podcast 1 | Used Car Bubble
      • Big Ass Fans: Reducing risk and productivity loss with Big Ass Fans & evaporative coolers
      • Cox: Transformation toward eCommerce in automotive retailing
      • Cox: Transforming F&I for Automotive eCommerce
      • Easycare: Reinventing the service contract for EVs
      • Easycare: The importance of benchmarking your reinsurance performance
      • Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world
      • Experian: Three steps to adapting to constant change in automotive marketing
      • Haig Partners: Buy-Sell Q&A: Where the Automotive M&A Market is heading
      • Haig: Buy-Sell Q&A: What is the value of an M&A advisor?
      • JM&A Group, Easycare, Assurant: Unlocking new opportunities in F&I with digital retailing
      • Kerrigan Advisors: Interview with Hitchcock Automotive
      • Siemens: The impact of vehicle electrification and connectivity on electrical system design
      • Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration
      • Text2Drive: Digital retailing meets the service department
      • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
      • Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development
      • Wipro: How to address safety and security for software-defined vehicles
      • Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem
      • Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology
      • Notarize: What to expect for the future of auto sales
      • Seagate: Unlocking value from connected-car data
      • Amazon Web Services: AI-powered supply chain decision-making
      • Epic Games: Five ways in-car designs will change in the next five years
      • Haig Partners: How are dealerships being valued today?
      • Haig Partners: Dealership consolidation trends
      • Haig Partners: Dealership valuation trends
      • Haig Partners: Dealership succession planning
      • Ally: Navigating the future of automotive retailing
      • Google: How a century-old brand is transforming the auto industry
      • Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction?
      • Solera | DealerSocket: Four real-time integrations that can save your dealership time
      • Solera | DealerSocket: Time for a new pre-owned pricing tactic
      • Kerrigan Advisors: Blue Sky Update Q4 2021
      • Qualcomm: Trading multi-year design cycles for on-demand features and experiences
      • Synchrony: 5 Ways to Help Motivate and Retain Employees
      • Twitter: EV adoption is happening...in an unexpected place
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