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Some techs leave dealerships for the flexibility, pay of mobile platforms
Pandemic left deep impact on mobile auto service

Just like franchised dealerships, the at-home auto repair company YourMechanic is scrambling to hire more techs.
Defections just add to tech shortage woes

The defection of veteran dealership technicians to the mobile service market is a new wrinkle to an old problem.
How the coronavirus pandemic is speeding up adoption of digital retailing for public groups

Before last year, what most dealerships considered "online selling" was mostly collecting leads on the Web. That's no longer the case.
Dealers with loaner fleets could cash in but risk service retention

Stores that have loaner fleats face a choice: Keep the cars for service customers or take advantage of red-hot used-vehicle prices.
In-person audits can make it easier to get answers

Whether a warranty audit is conducted in person or remotely can make a big difference.
Some dealerships say in-person audits are back with a vengeance

Automakers resumed warranty audit visits after they mostly shelved the practice in 2020. Some dealers complain they are less forgiving and more punitive.
The 7 dirty words not to use in a claim

Dealership consultant Rob Campbell's words should never be used on a warranty claim, lest they raise a red flag for auditors.
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Honda ranks No. 1 for lowest total cost of service, 2021 analysis says

The study also found that actual service costs for battery-powered electric vehicles for the first 90 days are more than twice as high as either gasoline or hybrid vehicles.
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Leo Levine, former Mercedes public relations chief in N.A., dies at 90

Levine was a journalist and a book author, an automotive historian with an encyclopedic memory.
Positive signs for the F&I road ahead

Auto finance should enjoy several advantages in 2021 that carry over from 2020, starting with the fact that auto delinquencies barely rose overall last year, despite high unemployment, according to a panel of industry executives.
Subaru, which had a captive arm in the U.S. in the 1980s, now maintains a captive-type relationship with Chase Auto.
Money keeps many from the captive game

If captive finance companies are such a great idea, why doesn't everybody have one?
Choosing ‘true captive' or ‘captive-like'

Captive finance companies offer advantages for dealers, like loyalty, but private-label financial services are more capable of raising capital.
Avoid legal snags posed by remote sales

Many of the laws that apply to sales outside the dealership were written before the Internet. That can create potential legal problems for deals conducted remotely during the pandemic.
A ‘blind' approach to diverse hiring

A couple of points from Juanita Baranco, COO at Baran Co. in Atlanta, stole the show at NADA's Women Driving Auto Retail event Wednesday night.