Recent Stories
Dealership websites are digital front doors — and should be welcoming
Dealers capitalize on boom in used-vehicle sales

It's a good time to be a used-car dealer — so long as you can find quality inventory.
Lawsuits trade blame for key-maker's troubles

KAR Global has accused Jay Wiener, the founder of the company's High Tech Locksmiths subsidiary, of sabotaging the company he built. Wiener has countersued, saying KAR mismanagement ruined his key-making firm.
Carvana's rapid expansion, sales gains continue

CEO Ernie Garcia says the number of vehicles Carvana buys from consumers more than tripled on an annual basis in the third quarter, and that's a good sign.
Internet advertising has opened broader markets to dealers
More car shoppers will fly to buy a bargain

Americans have become accustomed to shopping in ways that are geographically agnostic, and auto retailers are finding new online markets for their customers.
Automakers build brands with CPOs

Automakers are after the two-thirds of used-car shoppers who are buying from independent and private sellers.
Awareness of certified pre-owned programs is lacking

Automakers point to Web advertising as a way to educate shoppers, especially millennials, who generally appear more interested in buying certified vehicles.
Swap Motors in 2016 began providing online auctions of privately owned vehicles to dealers. It now has five physical locations in the Chicago area where buyers and sellers can meet.
Startups see used-vehicle space ripe for disruption

After a first wave of used-vehicle startups launched early this decade, more new ventures are arriving, keen on upending different aspects of the market and grasping investor backing.
Costs weigh on KAR's Q3 income and 2019 outlook

The company said some costs linger from the spinoff of Insurance Auto Auctions.
Carvana's Q3 revenue more than doubles, net loss widens

The online used-car retailer opened in nine new markets during the quarter, bringing the total to 146 at the end of the period.
FCA dealers, with Daimler scars, optimistic about PSA possibilities

Longtime Chrysler dealers suffered through the failed marriage with Daimler, but they were upbeat about FCA's plans to combine with French automaker PSA.
Manheim's shift to digital

As vice president of Manheim Digital Marketplace and RMS Automotive, Zach Hallowell is helping to shape the physical-to-digital shift in remarketing.
Used-vehicle values returning to normal?

The wild rides for the better part of the last two years appear to be over.
Group 1 posts record Q3 revenue, higher profits on strength of used vehicles, service

CEO Earl Hesterberg credited strong U.S. same-store performance in used vehicles and service for driving what he described as "one of the best quarters" in company history.
Be personal, not creepy to customers