The special shield production underscores the effort Ford undertook to welcome a president with whom it’s had a rocky relationship, and to convince him to don protective equipment that he so far has shunned.

Limited class sizes, social distancing and a focus on digital can be expected from F&I training companies looking to resume in-person instruction.

There's a level of respect generated by eye contact that focuses the buyer's attention on the F&I process.

The pandemic may be the catalyst that cements customers' preference for online car sales.