Skip to main content
Sister Publication Links
  • Automotive News Canada
  • Automotive News Europe
  • Automotive News China
  • Automobilwoche
Subscribe
  • Sign Up Free
  • login
  • Subscribe
  • NEWS
    • Dealers
    • Automakers & Suppliers
    • News by Brand
    • Cars & Concepts
    • Final Assembly
    • China
    • Mobility Report
    • DE&I At Work
    • Special Reports
    • Digital Edition Archive
    • This Week's Issue
    • Access F&I
    • Service & Parts
    • Marketing
    • Used Cars
    • Retail Technology
    • Sales
    • Best Practices
    • Dealership Buy/Sell
      • Done Deals
    • NADA
    • NADA Show
    • Automakers
    • Manufacturing
    • Suppliers
    • Regulations & Safety
    • Executives
    • Talk From The Top
    • Leading Women Network
    • Guide to Economic Development
    • PACE Awards
    • Management Briefing Seminars
    • World Congress
    • Aston Martin
    • BMW
      • Mini
      • Rolls-Royce
    • Daimler
      • Mercedes Benz
      • Smart
    • Ford
      • Lincoln
    • General Motors
      • Buick
      • Cadillac
      • Chevrolet
      • GMC
    • Honda
      • Acura
    • Hyundai
      • Genesis
      • Kia
    • Mazda
    • McLaren
    • Mitsubishi
    • Nissan
      • Infiniti
    • Stellantis
      • Alfa Romeo
      • Citroen
      • Chrysler
      • Dodge
      • Ferrari
      • Fiat
      • Jeep
      • Lancia
      • Maserati
      • Opel
      • Peugeot
      • Ram
      • Vauxhall
    • Renault
    • Subaru
    • Suzuki
    • Tata
      • Jaguar
      • Land Rover
    • Tesla
    • Toyota
      • Lexus
    • Volkswagen
      • Audi
      • Bentley
      • Bugatti
      • Lamborghini
      • Porsche
      • Seat
      • Skoda
    • Volvo
    • (Discontinued Brands)
    • Auto Shows
    • Future Product Pipeline
    • Virtual reveals (Sponsored)
      • NISSAN: 2023 Z
      • MITSUBISHI: 2022 Outlander
      • NISSAN: 2022 Pathfinder and 2022 Frontier
      • GENESIS: 2021 GV80
      • KIA: 2021 K5
      • LEXUS: 2021 IS
      • NISSAN: 2021 Rogue
      • TOYOTA: 2021 Venza and 2021 Sienna
    • Photo Galleries
    • Car Cutaways
    • Design
  • OPINION
    • Blogs
    • Cartoons
    • Keith Crain
    • Automotive Views with Jamie Butters
    • Columnists
    • Guest Commentary
    • China Commentary
    • Editorials
    • Letters to the Editor
    • Send us a Letter
  • DATA CENTER
    • Tables & Lists
    • Market Reports
    • Customer Incentives
    • Monthly Vehicle Payments
    • U.S. Vehicle Registrations
    • Loyalty
    • Vehicles in Operation
    • Data Center Partners
  • VIDEO
    • Automotive News Video
    • First Shift
    • Special Video Reports
    • Weekend Drive
  • EVENTS & AWARDS
    • Events
    • Awards
    • Congress – Detroit
    • Congress – Los Angeles
    • Congress – Nashville
    • Congress – Washington, D.C.
    • Retail Forum: Chicago
    • Mobility Forum
    • Leadership Academy
    • Canada Congress
    • Europe Congress
    • Leading Women Conference
    • Retail Forum: NADA
    • Fixed Ops Journal Forum
    • Shift Publicis
    • Shift Thrive
    • 100 Leading Women
    • 40 Under 40 Retail
    • All-Stars
    • Best Dealerships To Work For
    • Notable Champions of Diversity
    • Notable Military Veterans
    • PACE Program
    • Rising Stars
    • Europe Rising Stars
  • JOBS
  • Resource Center
  • +MORE
    • Advertise
    • Leading Women Network
    • Podcasts
    • Webinars
    • In the Driver's Seat
    • Publishing Partners
    • Classifieds
    • Companies on the Move
    • People on the Move
    • Newsletters
    • Contact Us
    • Media Kit
    • RSS Feeds
    • Shift: A Podcast About Mobility
    • Special Reports Podcasts
    • Daily Drive Podcasts
    • Download Apps and Podcasts
    • AAM
    • Ally
    • Ally
    • AutoAlert
    • Bose
    • CDK Global
    • CISCO
    • CNA National
    • CNA
    • Clarios
    • Cox
    • Cox
    • Cox
    • Cyber Defense Labs
    • EY
    • Infomedia
    • McKinsey
    • Microsoft
    • Polly
    • Reynold & Reynolds
    • Spectrum Reach
    • Spectrum Reach
    • T-Mobile
    • Truist
    • Wolters Kluwer
    • Acxiom
    • Blue Yonder
    • CDK Global
    • Cox
    • Cox
    • DealerPolicy
    • Equifax
    • Gentex
    • IHS Markit
    • MSX International
    • Micron
    • Qualcomm
    • Remember Group
    • Reputation.com
    • Ricardo: Dave Shemmans
    • Ricardo: Marques McCammon
    • Salty
    • T-Mobile
    • Allstate: Compliance standards are changing. Here’s what you need to know.
    • Allstate: The ABCs of maximum F&I effectiveness
    • Ally All Ears Podcast Episode | The next evolution in virtual F&I
    • Ally All Ears Podcast | How F&I is driving dealership profits
    • Ally All Ears Podcast | building customer loyalty during challenging times
    • Ally All Ears Podcast | reducing friction in the purchase process
    • Ally: All Ears Podcast | Building trust to attract and retain customers
    • Ally: All Ears Podcast | Staying competitive with vehicle acquisition
    • Ally: All Ears Podcast | Used Car Bubble
    • Ally: All Ears Podcast | practices you may incorporate into your F&I department
    • Amazon Ads: Marketing tips for electric cars and alternative-fuel auto advertisers
    • Big Ass Fans: Reducing risk and productivity loss with Big Ass Fans & evaporative coolers
    • Capgemini: Unlocking the next turn in the mobility roadmap
    • Champ: The history of titling and the cost of human error
    • Cox: Automation and the future of automotive retail
    • Cox: Transformation toward eCommerce in automotive retailing
    • Cox: Transforming F&I for Automotive eCommerce
    • Deloitte: ACCELERATING DIVERSITY, EQUITY AND INCLUSION
    • Easycare: Reinventing the service contract for EVs
    • Easycare: The importance of benchmarking your reinsurance performance
    • Effectv: Why “Customer Lifetime Value” Should Be the Auto Advertising Buzz Word for 2023
    • Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world
    • Experian: Evolving identity beyond the “who” to enable the “how”
    • Experian: Three steps to adapting to constant change in automotive marketing
    • HAIG: BUY-SELL Q&A | Valuing dealerships In uncertain times
    • Haig Partners: Buy-Sell Q&A: Where the Automotive M&A Market is heading
    • Haig: Buy-Sell Q&A | Navigating partial dealership sales
    • Haig: Buy-Sell Q&A: Future-proofing your dealership
    • Haig: Buy-Sell Q&A: What is the value of an M&A advisor?
    • JM&A Group, Easycare, Assurant: Unlocking new opportunities in F&I with digital retailing
    • Kerrigan Advisors: Interview with Baxter Auto Group
    • Kerrigan Advisors: Interview with Hitchcock Automotive
    • OEC: How to understand what customers are saying when they’re not saying it
    • PACE: Electrification Technology: Once the supply chain gets over the shock, EVs offer opportunities
    • Pace Program Navigating advanced driver-assistance systems
    • Phone Ninjas: 5 Reasons you need to use phone scripts for your dealership
    • REYNOLDS & REYNOLDS: Creating great retail customer experiences
    • REYNOLDS AND REYNOLDS: Are you ready for the FTC Safeguard Rule changes? Take this quiz to find out
    • Rey and Rey: Automation and the future of automotive retail
    • Siemens: The impact of vehicle electrification and connectivity on electrical system design
    • Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing
    • Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration
    • Text2Drive: Digital retailing meets the service department
    • Trimble: The future of autonomous vehicles speeds ahead
    • Truist: Capitalize on the changing structure of auto retailing
    • Truist: Prepare now for the next era of automotive retailing
    • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
    • Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom
    • Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development
    • Wipro: How to address safety and security for software-defined vehicles
    • Wipro: How today’s tech decisions drive tomorrow’s sales
    • Wipro: Software Helps Address the Affordability Challenge
    • Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem
    • Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology
    • Notarize: What to expect for the future of auto sales
    • Seagate: Unlocking value from connected-car data
    • Amazon Web Services: AI-powered supply chain decision-making
    • Epic Games: Five ways in-car designs will change in the next five years
    • Haig Partners: How are dealerships being valued today?
    • Haig Partners: Dealership consolidation trends
    • Haig Partners: Dealership valuation trends
    • Haig Partners: Dealership succession planning
    • Ally: Navigating the future of automotive retailing
    • Google: How a century-old brand is transforming the auto industry
    • Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction?
    • Solera | DealerSocket: Four real-time integrations that can save your dealership time
    • Solera | DealerSocket: Time for a new pre-owned pricing tactic
    • Kerrigan Advisors: Blue Sky Update Q4 2021
    • Qualcomm: Trading multi-year design cycles for on-demand features and experiences
    • Twitter: EV adoption is happening...in an unexpected place
MENU
Breadcrumb
  1. Home
  2. Sponsored

Ally All Ears Podcast | practices you may incorporate into your F&I department

Sponsored Content From Ally
This content was paid for by an advertiser and produced by the Automotive News Content Studio.
July 27, 2022 08:00 AM
  • Tweet
  • Share
  • Share
  • Email
  • More
    Print
    Automotive News Special Reports · Ally All Ears Podcast 2 | Practices you may incorporate into your F&I department

    Trae Townsend, Senior Training Specialist at Ally Financial, discusses strategies dealers can use to train their employees on navigating customers through vehicle purchasing and how leveraging F&I can help.

    ___________________________________________________________________

    Advertisement: It's time to take your dealership from 0 to 100 from dedicated underwriter and account executive teams to comprehensive training courses, Ally has the resources needed to help take your business to the next level. Contact your local account executive today.

    Jackie Charniga: Hi, everyone. This is Jackie Charniga with Automotive News. And welcome to the All Ears podcast. This podcast is sponsored by Ally Financial and is produced by the Automotive News Content Studio. In each episode, we delve into topics important to executives in automotive retailing. We tap Ally's leaders to offer actionable solutions for dealers and others to successfully navigate transformational changes in the industry. Today, we catch up with Trae Townsend, Senior Training Specialist at Ally Financial, who will guide us through some smart strategies for navigating a customer through a vehicle purchase in today's technology environment. We'll also discuss the right balance of F&I information to divulge to the customer along their purchase journey and useful tips to train new F&I employees. Hi Trae. Thank you so much for taking the time.

    Trae Townsend: Absolutely, Jackie. I'm so happy and thrilled to be here with you. JC: Thank you very much. Now let's get started. Some suggest that the traditional path to purchase, which ends in the F&I office, might be less valuable for both the buyer and the dealership than talking upfront about things such as affordability, financing options and F&I products. What do you see and hear from dealers and customers?

    TT: Yeah, Jackie, first, I mean, let's acknowledge that there's a ton of talk around this right now. And what we see a lot of the dealers that do business with us are really embracing those nontraditional models that we call it around here. And some are embracing it. Some are scared to death of it. And, you know, some of them are somewhere in between. And frankly, there's a lot of dealers out there who recognize the importance of modernizing their process in some shape, form, or fashion. But they really haven't invested the resources to see that come to life. And that's where you end up with some clunky processes. You know, the consumers are really just wanting someone that meets them where they are in the process. They want someone who understands their circumstances, where they're at, what they've been through, and they want an experience that really serves their needs. And so, this is going to create a lot of variety from consumer to consumer. And that creates a lot of apprehension with dealers and their staff. You know, you consider generational economic factors, personal preference, but effective dealers, they're not really scared of this ambiguity. We see them leaning into it. They're embracing it and creating a process that adapts to it and adaptable sales process, if you will, which happens to be one of the most highly requested training subjects that we have here at Ally. You know, this can be a moving target when dealers are looking to iron out those processes and when they're looking for the best support that they can get to not only train the people, but to assist with crafting that entire process from front to back and even asking for certain suggestions with the technology that comes with that, it's going to depend on what the dealership specific goals are and how much they're willing to lean into it. But it's certainly something that they're reaching out and seeking assistance for.

    JC: Along those discussions, there's been a longstanding component about how much of F&I information to offer shoppers in advance. For instance, how much to include on a dealership website, and especially when it comes to specific prices for the F&I menu. While some experts think publishing prices can turn off buyers and limit dealer flexibility, others suggest that when customers have time to think about the available products, they might they're more likely to consider the options. What do you think ends up being the most effective approach to getting customers to consider things like vehicle service contracts, gap, wheel, and tire?

    TT: So, let me start by saying this. A modern customer centric process doesn't involve ambushing customers with products in the F&I office anymore. In general, there's far too little transparency when it comes to F&I products. And as an industry, we know this we've been talking about that for a while. But the real question is, how do we address it? I believe you mentioned the dealership website specifically. So, I want to take a second to walk through that. The website is a phenomenal resource to educate the consumer. We know that almost all consumers are doing research online. And why not keep them on the dealer side for as much of that research as possible? So, the extent of that information, it depends on a number of things, including the complexity of the coverage, how dynamic the pricing is. For example, like a vehicle service contract are typically very complex, different tiers of coverages, combination of models, etc. and the pricing for these obviously also very, very dynamic. So, for a situation like that, the management team has to consider whether that information is conducive to a better understanding for the customer. So, I'm not going to take a firm stance on the specifics. I really think it depends on where exactly the dealer is trying to take their process and how much they're going to lean into being a fully digital retailer. But I will repeat that the industry has been talking about that for years, that the consumer wants information.

    They're going to find that information one way or the other. And it's our job to give them the right information and then have the resources to discuss that with them at greater length. And one more thing I do want to mention, talking about effective processes outside of the website and information through those digital channels. One thing that we've seen dealers that do business with Ally really leaning into is empowering their sales staff to have some initial conversations around products early and often throughout their entire sales process, whether that's in person or whether they are conducting that digitally. And again, it goes back to not ambushing the customer. But training is really paramount here, right? So, the sales staff, they need to have an appropriate level of understanding of the products themselves, as well as understand how to weave those conversations into their sales process and finally understand when and how to step away and defer to a better versed manager to answer those in-depth questions. So certainly, something that we see our dealers leaning into there.

    JC: We know that training is critical for a successful F&I and sales team. Any tips or techniques or concerns in training new employees?

    TT: This is, in my opinion, one of the biggest shortcomings that we have as an industry and it's onboarding new employees. And don't get me wrong, there's plenty of dealers that have well thought out onboarding processes for new hires. But, as an industry, it's something that we struggle with. And I hate to say it, but most training programs are just shadowing someone for a couple of days and then being sent out to conquer the world. And that leaves most employees grasping for straws for a pretty significant amount of time, which that really leads to one of the biggest concerns that we have when it comes to training, when it comes to the industry at large and it's turnover. So, when people don't have the tools that they need to succeed, it's certainly harder to keep them engaged and almost impossible to have them producing at the level that's expected. So, to answer your question, the most effective dealers typically have a well-defined and a well-documented onboarding process, and that's going to have a healthy mix of conceptual job training that actual on the job training and finally, some soft skills flash dealership culture training. So, this gives that new employee a really firm understanding of the process itself, the why behind the process like what we're working towards conceptually and why we do the things that we do. And finally, the soft skills culture training ensures that those employees understand how the dealership expects its employees to engage with each other and just as importantly, with the consumer.

    So, many times there is that really significant amount of on-the-job training without the other components. So, we run into employees who know what the process is, but they don't understand the concepts behind it. And finally, they don't have the soft skills to most effectively implement it. I really see onboarding and onboarding program is something that should be a living, breathing document, something that's written down, that's adjusted to meet the need and it needs to address more than just, here's what we do. It needs to form an understanding of the employees that says, “Here's why we do what we do.” The dealers that we do business with, when they have these in place, typically their employees are more engaged, they're more productive because they've really bought into the process and what they're trying to accomplish.

    JC: That's it for this episode of the All Ears podcast. A big thank you to Trae for providing those insights on behalf of Ally and the Automotive News Content Studio. Thanks for listening.

    Advertisement: Want to run laps around your previous business goals. Ally has the resources and tools to help your dealership succeed with dedicated underwriter and account executive teams, customized F&I solutions, and comprehensive training courses. Ally can help your business crush every lap. Ready to get started? Contact your local Ally account executive today.

    Letter
    to the
    Editor

    Send us a letter

    Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.

    Sign up for free newsletters
    EMAIL ADDRESS

    Please enter a valid email address.

    Please enter your email address.

    Please verify captcha.

    Please select at least one newsletter to subscribe.

    See more newsletter options at autonews.com/newsletters.

    You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.

    Digital Edition
    Automotive News 1-23-23
    THIS WEEK'S EDITION
    See our archive
    Fixed Ops Journal
    Fixed Ops Journal 12-19-22
    Read the issue
    See our archive
    Get Free Newsletters

    Sign up and get the best of Automotive News delivered straight to your email inbox, free of charge. Choose your news – we will deliver.

    Subscribe Today

    Get 24/7 access to in-depth, authoritative coverage of the auto industry from a global team of reporters and editors covering the news that’s vital to your business.

    Subscribe Now
    Connect With Us
    • Facebook
    • Instagram
    • LinkedIn
    • Twitter

    Our mission

    To inform and empower current and future business leaders by providing the insights, knowledge and connections they need to thrive in a rapidly changing industry.

    Contact Us

    1155 Gratiot Avenue
    Detroit, Michigan
    48207-2997

    (877) 812-1584

    Email us

    Automotive News
    ISSN 0005-1551 (print)
    ISSN 1557-7686 (online)

    Fixed Ops Journal
    ISSN 2576-1064 (print)
    ISSN 2576-1072 (online)

    Resources
    • About us
    • Contact Us
    • Media Kit
    • Subscribe
    • Manage your account
    • Reprints
    • Ad Choices Ad Choices
    • Sitemap
    Legal
    • Terms and Conditions
    • Privacy Policy
    • Privacy Request
    Automotive News
    Copyright © 1996-2023. Crain Communications, Inc. All Rights Reserved.
    • NEWS
      • Dealers
        • Access F&I
        • Service & Parts
        • Marketing
        • Used Cars
        • Retail Technology
        • Sales
        • Best Practices
        • Dealership Buy/Sell
          • Done Deals
        • NADA
        • NADA Show
      • Automakers & Suppliers
        • Automakers
        • Manufacturing
        • Suppliers
        • Regulations & Safety
        • Executives
        • Talk From The Top
        • Leading Women Network
        • Guide to Economic Development
        • PACE Awards
        • Management Briefing Seminars
        • World Congress
      • News by Brand
        • Aston Martin
        • BMW
          • Mini
          • Rolls-Royce
        • Daimler
          • Mercedes Benz
          • Smart
        • Ford
          • Lincoln
        • General Motors
          • Buick
          • Cadillac
          • Chevrolet
          • GMC
        • Honda
          • Acura
        • Hyundai
          • Genesis
          • Kia
        • Mazda
        • McLaren
        • Mitsubishi
        • Nissan
          • Infiniti
        • Stellantis
          • Alfa Romeo
          • Citroen
          • Chrysler
          • Dodge
          • Ferrari
          • Fiat
          • Jeep
          • Lancia
          • Maserati
          • Opel
          • Peugeot
          • Ram
          • Vauxhall
        • Renault
        • Subaru
        • Suzuki
        • Tata
          • Jaguar
          • Land Rover
        • Tesla
        • Toyota
          • Lexus
        • Volkswagen
          • Audi
          • Bentley
          • Bugatti
          • Lamborghini
          • Porsche
          • Seat
          • Skoda
        • Volvo
        • (Discontinued Brands)
      • Cars & Concepts
        • Auto Shows
        • Future Product Pipeline
        • Virtual reveals (Sponsored)
          • NISSAN: 2023 Z
          • MITSUBISHI: 2022 Outlander
          • NISSAN: 2022 Pathfinder and 2022 Frontier
          • GENESIS: 2021 GV80
          • KIA: 2021 K5
          • LEXUS: 2021 IS
          • NISSAN: 2021 Rogue
          • TOYOTA: 2021 Venza and 2021 Sienna
        • Photo Galleries
        • Car Cutaways
        • Design
      • Final Assembly
      • China
      • Mobility Report
      • DE&I At Work
      • Special Reports
      • Digital Edition Archive
      • This Week's Issue
    • OPINION
      • Blogs
      • Cartoons
      • Keith Crain
      • Automotive Views with Jamie Butters
      • Columnists
      • Guest Commentary
      • China Commentary
      • Editorials
      • Letters to the Editor
      • Send us a Letter
    • DATA CENTER
      • Tables & Lists
      • Market Reports
      • Customer Incentives
      • Monthly Vehicle Payments
      • U.S. Vehicle Registrations
      • Loyalty
      • Vehicles in Operation
      • Data Center Partners
    • VIDEO
      • Automotive News Video
      • First Shift
      • Special Video Reports
      • Weekend Drive
    • EVENTS & AWARDS
      • Events
        • Congress – Detroit
        • Congress – Los Angeles
        • Congress – Nashville
        • Congress – Washington, D.C.
        • Retail Forum: Chicago
        • Mobility Forum
        • Leadership Academy
        • Canada Congress
        • Europe Congress
        • Leading Women Conference
        • Retail Forum: NADA
        • Fixed Ops Journal Forum
        • Shift Publicis
        • Shift Thrive
      • Awards
        • 100 Leading Women
        • 40 Under 40 Retail
        • All-Stars
        • Best Dealerships To Work For
        • Notable Champions of Diversity
        • Notable Military Veterans
        • PACE Program
        • Rising Stars
        • Europe Rising Stars
    • JOBS
    • Resource Center
    • +MORE
      • Advertise
      • Leading Women Network
      • Podcasts
        • Shift: A Podcast About Mobility
        • Special Reports Podcasts
        • Daily Drive Podcasts
        • Download Apps and Podcasts
      • Webinars
      • In the Driver's Seat
        • AAM
        • Ally
        • Ally
        • AutoAlert
        • Bose
        • CDK Global
        • CISCO
        • CNA National
        • CNA
        • Clarios
        • Cox
        • Cox
        • Cox
        • Cyber Defense Labs
        • EY
        • Infomedia
        • McKinsey
        • Microsoft
        • Polly
        • Reynold & Reynolds
        • Spectrum Reach
        • Spectrum Reach
        • T-Mobile
        • Truist
        • Wolters Kluwer
        • Acxiom
        • Blue Yonder
        • CDK Global
        • Cox
        • Cox
        • DealerPolicy
        • Equifax
        • Gentex
        • IHS Markit
        • MSX International
        • Micron
        • Qualcomm
        • Remember Group
        • Reputation.com
        • Ricardo: Dave Shemmans
        • Ricardo: Marques McCammon
        • Salty
        • T-Mobile
      • Publishing Partners
        • Allstate: Compliance standards are changing. Here’s what you need to know.
        • Allstate: The ABCs of maximum F&I effectiveness
        • Ally All Ears Podcast Episode | The next evolution in virtual F&I
        • Ally All Ears Podcast | How F&I is driving dealership profits
        • Ally All Ears Podcast | building customer loyalty during challenging times
        • Ally All Ears Podcast | reducing friction in the purchase process
        • Ally: All Ears Podcast | Building trust to attract and retain customers
        • Ally: All Ears Podcast | Staying competitive with vehicle acquisition
        • Ally: All Ears Podcast | Used Car Bubble
        • Ally: All Ears Podcast | practices you may incorporate into your F&I department
        • Amazon Ads: Marketing tips for electric cars and alternative-fuel auto advertisers
        • Big Ass Fans: Reducing risk and productivity loss with Big Ass Fans & evaporative coolers
        • Capgemini: Unlocking the next turn in the mobility roadmap
        • Champ: The history of titling and the cost of human error
        • Cox: Automation and the future of automotive retail
        • Cox: Transformation toward eCommerce in automotive retailing
        • Cox: Transforming F&I for Automotive eCommerce
        • Deloitte: ACCELERATING DIVERSITY, EQUITY AND INCLUSION
        • Easycare: Reinventing the service contract for EVs
        • Easycare: The importance of benchmarking your reinsurance performance
        • Effectv: Why “Customer Lifetime Value” Should Be the Auto Advertising Buzz Word for 2023
        • Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world
        • Experian: Evolving identity beyond the “who” to enable the “how”
        • Experian: Three steps to adapting to constant change in automotive marketing
        • HAIG: BUY-SELL Q&A | Valuing dealerships In uncertain times
        • Haig Partners: Buy-Sell Q&A: Where the Automotive M&A Market is heading
        • Haig: Buy-Sell Q&A | Navigating partial dealership sales
        • Haig: Buy-Sell Q&A: Future-proofing your dealership
        • Haig: Buy-Sell Q&A: What is the value of an M&A advisor?
        • JM&A Group, Easycare, Assurant: Unlocking new opportunities in F&I with digital retailing
        • Kerrigan Advisors: Interview with Baxter Auto Group
        • Kerrigan Advisors: Interview with Hitchcock Automotive
        • OEC: How to understand what customers are saying when they’re not saying it
        • PACE: Electrification Technology: Once the supply chain gets over the shock, EVs offer opportunities
        • Pace Program Navigating advanced driver-assistance systems
        • Phone Ninjas: 5 Reasons you need to use phone scripts for your dealership
        • REYNOLDS & REYNOLDS: Creating great retail customer experiences
        • REYNOLDS AND REYNOLDS: Are you ready for the FTC Safeguard Rule changes? Take this quiz to find out
        • Rey and Rey: Automation and the future of automotive retail
        • Siemens: The impact of vehicle electrification and connectivity on electrical system design
        • Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing
        • Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration
        • Text2Drive: Digital retailing meets the service department
        • Trimble: The future of autonomous vehicles speeds ahead
        • Truist: Capitalize on the changing structure of auto retailing
        • Truist: Prepare now for the next era of automotive retailing
        • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
        • Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom
        • Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development
        • Wipro: How to address safety and security for software-defined vehicles
        • Wipro: How today’s tech decisions drive tomorrow’s sales
        • Wipro: Software Helps Address the Affordability Challenge
        • Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem
        • Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology
        • Notarize: What to expect for the future of auto sales
        • Seagate: Unlocking value from connected-car data
        • Amazon Web Services: AI-powered supply chain decision-making
        • Epic Games: Five ways in-car designs will change in the next five years
        • Haig Partners: How are dealerships being valued today?
        • Haig Partners: Dealership consolidation trends
        • Haig Partners: Dealership valuation trends
        • Haig Partners: Dealership succession planning
        • Ally: Navigating the future of automotive retailing
        • Google: How a century-old brand is transforming the auto industry
        • Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction?
        • Solera | DealerSocket: Four real-time integrations that can save your dealership time
        • Solera | DealerSocket: Time for a new pre-owned pricing tactic
        • Kerrigan Advisors: Blue Sky Update Q4 2021
        • Qualcomm: Trading multi-year design cycles for on-demand features and experiences
        • Twitter: EV adoption is happening...in an unexpected place
      • Classifieds
      • Companies on the Move
      • People on the Move
      • Newsletters
      • Contact Us
      • Media Kit
      • RSS Feeds