Pat Milliken Ford is ramping up a build-to-order sales option for customers who may find slim pickings on a lot that has been depleted by chip-related factory downtime. Leaders at the Detroit-area store say shoppers are receptive to the program, which may grow as more electric vehicles are introduced.

From TikTok videos to Facebook Live events to a ‘social media response vehicle.’ Mohawk Auto Group is creating a fun company culture while getting serious about social. It's leveraging internal ‘brand champions’ to engage the community, reduce traditional ad spending and ultimately, boost business.

Convenient. Efficient. Safe. Those are some of the reasons a growing number of consumers are choosing texting as the preferred way to communicate with service advisers and technicians amid the pandemic. Dealers and analysts say text messages can accelerate repair approvals and prevent follow-up conversations from falling 'through the cracks.'

GM's EV1 was small, sleek and slick. Automotive News reporters Pete Bigelow and Hannah Lutz are your guides for an extensive tour and history lesson of the revolutionary electric car.  » EV1: A legacy in a new light