While the auto retail industry scours the country for well-qualified new service technicians, Porsche Cars North America and its dealers have developed hundreds of their own technicians for the past 20 years by training them in the Porsche Technology Apprenticeship Program, or PTAP.
Since 1999, the program has graduated more than 700 U.S. technicians, the company says. Of more than 1,100 Porsche technicians at 191 U.S. dealerships today, more than one-third are alumni of the program.
"I pretty much wouldn't hire anybody who hasn't been to PTAP," said Mike Yale, service director of Porsche North Houston. Nearly all of the dealership's 20 service technicians have gone through the program, Yale told Automotive News.
Mike Rosen, fixed operations director of Porsche of the Main Line, in the Philadelphia suburb of Newtown Square, Pa., says his shop foreman and most of his 14 technicians are graduates of the program.
"I'm very happy with the product," Rosen said. "They're putting out the technicians who end up being the top performers in the shop. We're an advocate."