A flat tire helped Phil Almas pump up his technician ranks.
Serge Akilimali's Volkswagen had a flat tire in the impound lot across from Ganley Subaru in Wickliffe, Ohio, where Almas has been service director for more than seven years. When Akilimali asked if he could get his flat fixed, Almas learned the Congo immigrant was a service technician at a local Toyota dealership.
Like most service directors, Almas is always on the lookout for new wrench turners. The 12 technicians working in Ganley Subaru's service department handle around 65 repair orders a day, six days a week.
"After talking with him, I had him fill out an application and eventually hired him," Almas said. "His work ethic is out of this world."