1 Thing We're Talking About: Transparency, accuracy goals of Reynolds, Toyota, Lexus collaboration

Reynolds and Reynolds is joining the Toyota SmartPath and Lexus Monogram service programs to help dealerships improve transparency and accuracy and provide customers with a high-quality experience.

"As SmartPath and Monogram continue to gain popularity among customers as premier digital sales and service platforms for Toyota and Lexus, Reynolds' expertise in the retail management system space provides us with a world-class SmartPath Service partnership to further enhance the car ownership experience," said John Myers, general manager, retail transformation at Toyota Motor North America. "We welcome Reynolds to our team and have confidence their know-how will positively impact our 1,500 U.S. Toyota and Lexus dealers and ultimately our loyal customers."

Reynolds' Retail Management System transfers data without miscalculations or having to reenter information. Bolt-on applications are not needed because the integration works directly through the dealer management system.

This allows dealership staff to access coveted telematics. Service advisers using Reynolds' DMS can pull national service histories, check for service contracts and streamline the customer experience. In addition, customers will be updated on the repair status of their vehicle, be alerted when it is ready and get instructions on when and how to pay online, letting them retail from anywhere.

"We are proud of these major achievements of collaborating with Toyota and joining the SmartPath and Monogram programs," said Reynolds President Chris Walsh. "It's partnerships like this that allow our industry to find the most efficient ways to help dealerships thrive by providing top-notch service to their customers."