Joe McCue describes Pencilwrench as a point-and-click solution that's integrated into an automotive technician's desktop dashboard. The system prompts users to answer a series of questions to quickly generate a thorough report, identifying the problem and remedy.
The software is customized — Pencilwrench has 26 brand-specific solutions — to include particular vehicle features and the necessary information required by different manufacturers to get paid for warranty work. Technicians are encouraged to suggest improvements, which Pencilwrench can often make within a few hours for dealers to download.
The basic six-step process includes menus to identify and select the:
- Affected component
- Diagnostics performed
- General problem
- Specific failure(s)
- Repairs made
- Final verification of repairs.