"I quit from a dealership environment, and I went and ran an independent facility, and that was a huge education for me. I got to learn the parts, I got to learn the payroll, the hiring, the taxes — all of these things I would have never gotten to learn had I just stayed an adviser." — Fixed Ops Director Shawn Butler of Bristol Honda in Tennessee on what he learned from running an independent repair facility on the Jan. 9 episode of the "What the Fixed Ops?!" podcast. Butler's turnaround of the Bristol Honda service department was the subject of two Automotive News reports last year.
OVERHEARD: Independent repair shop stint forged lessons
Fixed Ops Director Shawn Butler speaks on the "What the Fixed Ops?!" podcast about what he learned when he left the dealership world and ran an independent repair facility.
Shawn Butler, left, is the fixed ops director at Bristol Honda in Bristol, Tenn.
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