OVERHEARD: Show new technicians a career path

"The biggest thing when you're a beginning technician is to have a pathway. What we've learned in the past ... is technicians have a pathway to succeed in how they can make more money for them and their families and grow if they want to grow. Do you want to grow to be a service writer? Do you want to grow to be a manager one day? Do you want to grow to be a team leader or a foreman— Today, when I look at new technicians, I make sure that all of our service managers and general managers are having that talk about a pathway of what you really want to do." — Tully Williams, former technician and current fixed operations director at Niello Co., on the importance of giving techs a career path on the "FixedOps Chops" podcast hosted by David Boyle, CEO of TraXtion