The growing volume of electric vehicles being serviced at dealerships has led to the first decline in service satisfaction in 28 years, according to the 2023 J.D. Power U.S. Customer Service Index Study. Satisfaction with service declined 2 points to an average 846 out of 1,000 this year.
Lexus ranked the highest overall in dealer service satisfaction for the second-straight year, with 900 points of 1,000. In the premium category, Porsche (880), Cadillac (879) and Infiniti (878) behind Lexus. The average satisfaction score for premium brands was 864 points.
Among mass-market brands, Mitsubishi ranks the highest in dealer service satisfaction with 884 points. Mazda (870), Buick (867) and Subaru (862) follow.