Sometimes it's just about having a good attitude.
Technicians Joshua Taylor and Russell Wickham say it's true there is no proof a positive mindset leads to increased performance. But, Taylor says, positive emotions promote creativity, increase resilience and boost motivation — all of which can contribute to improved performance.
"There's no proof but there is testimony," Wickham says. "I took the challenge from [service manager] Mike Baldwin to abandon my negative attitude and try a positive one. I went from averaging 60 hours a pay-half to averaging 84 a pay-half. The very first pay-half I tried it, I got 91 hours."
Wickham's advice: "Quit being Eeyore and you just might like the results."