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Dealer tells GM: Stop interfering with fixed ops

A prominent New Jersey dealer has accused GM of "nanny state" interference in dealership fixed ops marketing and purchasing; GM says it's building service customer loyalty.

Spending on new technology means soaring sales for 3 dealerships' service departments
6/18/2018
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Service-to-sales can be a gold mine
6/18/2018
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Keeping Saabs on road with original parts, service

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Fixed Ops Journal Forum

Fixed Ops Journal is holding its first conference. The Fixed Ops Journal Forum will be held on Thursday, Aug. 9, in Atlanta, in conjunction with the 2018 edition of NACE Automechanika. See the agenda, speakers, registration information and more here.

MORE FIXEDOPS NEWS RESOURCES RECALLS COLUMNS
Ford helping dealers recruit shop techs

Ford, in collaboration with its dealers, is launching a series of coordinated grass-roots recruiting efforts to add about 5,000 technicians across its network within two years.

Fight tech shortage by keeping the ones we have

Factories are justifiably focused on long overdue recruitment and training programs for service technicians. Yet there is not a feverish discussion about saving the precious techs we have, or keeping apprentice techs from washing out in training or on the job.

Service-to-sales can be a gold mine

Mining a dealership's base of service customers for new-vehicle sales makes sense financially, says Nicole Tournaud, business development director of the LaFontaine Automotive Group in Highland, Mich.

Big 4 consolidators' body shop scorecard

Collision industry analyst Brad Mewes calculates that two of the Big Four body shop consolidators, Caliber and Boyd, have aggressively added locations in the past three years.


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