Best Practices

Texas Subaru dealer finds green in the green

Austin Subaru, in the bustling Texas college market, has taken on environmentally friendly initiatives.

Best Practices Digital Edition Best Practices Supplement
Our Best Practices and Next Practices supplements explore success stories of auto dealers around the country who have implemented best practices within their dealerships.

More consumers say they don't need a car

A survey by Cox Automotive shows costs of car ownership are fueling a growing interest in on-demand and shared transportation services.

MORE BEST PRACTICES NEWS VIDEO DEALER AWARDS
UPDATED: 8/14/18 10:56 am ET - corrected
Waze routes more service work to Kia store

The suburban Cleveland store has used Waze to assist in increasing service and repair leads 57 percent in the last year through targeted marketing and advertising with the GPS app.

Maryland dealership upends sales model

Officials at Priority 1 Automotive Group say they're confident the no-haggle system, paired with a new digital storefront and a laser focus on customer satisfaction, will boost results.

Key survey question proves priceless

Manitoba's Birchwood Auto Group believes that extremely pithy customer surveys generate more insight into clients' experiences than longer, traditional ones.

Home of the two-wheel loaner vehicle

Steven Mitchell's passions as a lifelong cyclist and third-generation auto retailer came together when his dealership group gave up a slice of its employee parking lot for a bike trail.

UPDATED: 5/7/18 2:16 pm ET - corrected
Free services boost customer-pay work

Mercedes-Benz of Draper's VIP Card gives customers free services such as flat-tire repair or even renewal of state vehicle registrations to bring them back more often.


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