Waymo cries foul over self-drive legislation

Several states are considering legislation that could exclude technology companies from operating self-driving vehicles within their borders.

UAW leader: Time is right to 'Buy American'

America's changing political climate has created an opportunity to revive the ...

Dealer anniversaries

Dealers featured this week include Robert Geyer, owner of Sunset Chevrolet-Buick-GMC ...

Omnicraft parts designed to broaden Quick Lane business

Ford Motor Co. expects its new brand of aftermarket parts for non-Ford and non- ...

Waymo cries foul over self-drive legislation

Several states are considering legislation that could exclude technology companies from operating self-driving vehicles within their borders.

UAW leader: Time is right to 'Buy American'

America's changing political climate has created an opportunity to revive the “Buy American” movement of the past, said UAW President Dennis Williams.

Dealer anniversaries

Dealers featured this week include Robert Geyer, owner of Sunset Chevrolet-Buick-GMC in Sarasota, Fla.; Bill Brown and Brian Peace, owners of Murray Motor Ford in Muncy, Pa.; Dealer Gary Knight of

Omnicraft parts designed to broaden Quick Lane business

Ford Motor Co. expects its new brand of aftermarket parts for non-Ford and non-Lincoln vehicles to boost the number of the company's Quick Lane service centers.

Supplier begins adapting to a future with self-steering cars

JTEKT, the world's No. 1 steering system supplier, is preparing for the day that self-steering autonomous cars make its main bread-and-butter products obsolete.

5 MINUTES WITH Scott Doering, vice president of customer service, Volvo Cars of North America

On how technicians' jobs have changed, Volvo's plans to expand other lines of business and how it is changing its technician training strategy.

High-end G class first off-roader for Mercedes-Maybach

Mercedes is adding an open-top G class to the Maybach family.

New fronts in dealer-factory war over warranty reimbursement

Ohio is the latest state to adopt detailed rules requiring automakers to reimburse dealers for warranty work at the retail rates charged by the dealerships. Some service directors say they fear

Recognize the 40 Under 40 who are stars in retail

It's time to nominate someone for Automotive News' 40 Under 40 program, the sixth annual search for people under 40 who are making a name for themselves at dealerships in the United States and Canada.

Ford found a recipe for profits in Europe

General Motors hasn't made money in Europe since Bill Clinton was president. If the world's third-largest auto-maker fails to unload its Opel European division on PSA Group, it could look to its

PSA's takeover plan has analysts puzzled

Carlos Tavares, PSA Group's energetic CEO, made a promise when he took over the struggling French automaker in 2014: Let us fix the business, then we can look to forge partnerships that foster our

PSA already got its hands on a classic

While PSA Group is talking to General Motors about acquiring Opel, it already has bought one stately brand this year - in India.

Train to adjust to the new customer

And while focusing on recruiting is all well and good, those efforts will do little to retain many of those potential hires once they interact with the existing culture at most retailers, writes one

FIXED OPS JOURNAL: Dealerships' service departments are leaving money on the table

Why are dealerships leaving money from potential service business on the table?

Canada well-positioned to revamp NAFTA, Ontario economic chief says

Ontario Minister of Economic Development Brad Duguid said Canada is “fortunate” to begin a NAFTA dialogue with the Trump administration “from a position of absolute strength.”

Artificial intelligence helps schedule service appointments

Emails from virtual service assistants are so lucid that customers don't realize they're conversing with computer code. The result is greater - and more profitable - engagement with the service

Baker 'put Land Rover on the map'

Bill Baker, the legendary PR man who played a key role in Land Rover's successful return to the U.S. in 1986, died Thursday, Feb. 16, at his home near Laguna Niguel, Calif. He was 72.

Could FCA look better to GM after Opel deal?

Now that General Motors is potentially selling off its European brand Opel to PSA, there is one way the automaker could stay in Europe and remain profitable: by finally taking up FCA CEO Sergio

Go with the flow of changing retail

I am paying for advertising on Facebook, I send email blasts to every contact -- business and personal -- and I promote my websites on all social media and Yelp, writes one reader.

Fixed in time

In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.

Accent takes on Hyundai styling

The 2018 redesign of the Hyundai Accent brings the subcompact sedan's styling into line with the brand's other offerings.

Industry must accept r&d cost for cleaner air, then charge for it

Listening to the recent rhetoric from the Detroit 3, you'd think the auto industry had been bleeding red ink since striking the CAFE agreement with the Obama administration, sitting on acres of

Repayment rules can be difficult

Just over half the states have franchise laws that include a specific formula for dealerships to follow in documenting the rates they charge customers for retail service work, so they can charge

Suppliers cheer up a little, OESA survey finds

Now that the election turmoil is over, suppliers say they are more confident about business. But they are still anxious about the Trump administration's trade issues.

Mitsubishi brings back Eclipse name for crossover

Mitsubishi will resurrect the Eclipse name in the new compact crossover to be unveiled next month at the Geneva auto show.

Service Counter

Who sells the most replacement tires in North America, what matters most to customers when they schedule service appointments, and fixed ops profit numbers from public dealership groups.

Advice from the top on keeping service employees happy

Participants in an Automotive News retail forum talk fixed ops: what service advisers and technicians really want from their employers, and what customers expect if they're to return to the

3-point belts protect middle seat riders, study finds

Three-point seat belts are effective at reducing fatalities for center rear seat passengers in cars and light trucks, a study shows. The benefit is more dramatic in passenger cars than in light

Legal lane

A Montana dealership settles its dispute with the EPA over how it handled used oil, and other intersections of fixed ops and the law.

Get to know your adviser, tech

More than one-third of car buyers say they didn't know the name of their adviser or tech before they came to the dealership, missing an opportunity to build loyalty.

New Jersey dealer was a pioneer in warranty-pay lawsuit

As a Lincoln-Mercury dealer in New Jersey in the 1990s, Robert Robertazzi successfully sued Ford Motor Co. over payment for warranty work. That landmark case helped make New Jersey one of the first

Better reconditioning through software

New digital systems are helping service departments greatly reduce the time and cost of preparing used vehicles for sale. The key is breaking down the recon process into its separate steps, and

Shop talk

Fixed ops directors identify their top priorities for 2017.

Quick (oil) change artists lead service turnaround

Nurse Chevrolet Cadillac in suburban Toronto decided to model its oil change team after a NASCAR pit crew. That turned a lagging operation into a profit center.

Suppliers are already mulling over Mexico options

Suppliers don't know what impact trade rule changes will bring - but they are thinking about alternatives.

5 MINUTES WITH Brett Wheatley, executive director of North America customer service division, Ford Motor Co.

On the changing business model for Motorcraft-branded parts, reducing parts complexity and filling dealers' orders quickly

CEO: Aston doesn't need merger to survive

Cooperation with a larger automaker, however - gaining access to large automaker technologies - is Aston Martin's path to future success, CEO Andy Palmer told the first Automotive News Canada

Keiser U's auto retailing plan

Keiser University launches its automotive dealership management program this spring on the former Northwood University campus in West Palm Beach, Fla. It plans to distinguish itself from Northwood in

North Carolina dealer sued in sex offense case

A North Carolina Chevrolet dealer accused of molesting a minor has been sued by a former employee who allegedly was fired for assisting with the police investigation.

AutoNation puts service and parts at the center of its new branding campaign

The nation's largest dealer group is rolling out a new line of company-labeled parts, emphasizing accessories sales, and expanding its base of service centers and body shops. Executives expect $100

Marchionne: Alfa to get 2 more crossovers

The Giulia Sport Wagon may have disappeared from Alfa Romeo's product plans, but Fiat Chrysler CEO Sergio Marchionne says Alfa, which is launching its first crossover, will soon have two more

Phone system overhaul boosts profits

Bill Penney Toyota's outdated phone system hurt revenues and damaged customer satisfaction reviews. A telecommunications overhaul turned things around.

Former Uber exec fined $90,000 for illegal lobbying

Former Uber executive David Plouffe, once a top aide to former President Barack Obama, has been fined $90,000 by the Chicago Board of Ethics for illegally lobbying Mayor Rahm Emanuel, another former

FIXED OPS JOURNAL: Monetizing the service drive is key to dealerships' survival

Frank Ferrara, Hyundai Motor America's retired vice president of customer satisfaction, says the lack of a long-term focus and doing "crazy stuff" can get in the way of building stronger parts and

Once upon a time, Opel was GM's little engine that could

Europe has been a drain on General Motors for a long time, but Opel did have its glory days and at least once helped keep GM afloat. Automotive News Print Editor RIck Johnson was there when it

2018 Cruze diesel achieves rare fuel economy feat through team effort

To earn the EPA's rare 50-plus highway fuel economy rating for the 2018 Cruze diesel sedan, Chevrolet engineers didn't just drop in a fuel-efficient engine and transmission and call it done.

RFJ to expand 1-price selling companywide

RFJ Auto Partners will begin to expand its Hassle Free Buying strategy, a form of one-price selling, to all of its stores starting this year. It currently uses the model at its high-volume Dave Smith

The really new GM: Ready to quit Europe

GM's proposed departure from Europe would be a radical pivot for a company that historically tried to dominate every global market it could, as well as a sign of how dramatically the industry is

Cadillac crossover breaks cover

The Cadillac XT3, a compact crossover scheduled to go on sale next year, was spotted for the first time last week during winter testing.

No Defender? No prob: Brits jump into pickups

The vacuum left by the death last year of Land Rover's utilitarian Defender has been quickly filled in the U.K. by one of the country's fastest-growing segments: the pickup.