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FTC accuses dealership group of inflating income, down payment on credit apps

A dealership group with stores in Arizona and New Mexico has been charged by the Federal Trade Commission with income falsification among other illegal activities.

Hendrick gets docuPAD, revamps training

Hendrick Automotive Group uses docuPAD to improve training for its F&I managers.

5 public groups raise F&I profit per vehicle

Five of the six public new-vehicle dealership groups improved average F&I gross profit per vehicle in the second quarter, driven primarily by F&I training efforts, growing...

Selling service contracts after the vehicle sale is a winner

Selling service contracts post-transaction to customers can be a lucrative profit booster, F&I experts say.



As rates rise, automakers slash 0% financing

No-interest financing deals are drying up across the industry as automakers cut back on the once-common tactic.

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5 public groups raise F&I profit per vehicle

Five of the six public new-vehicle dealership groups improved average F&I gross profit per vehicle in the second quarter, driven primarily by F&I training efforts, growing F&I product penetration and increased retail sales.

Floorplanning revenue dries up as rates rise

Floorplan expense in the United States flipped to a cost this year for the first time in eight years. Dealers all knew the low-interest-rate environment wouldn't last forever. Now they are exploring ways to mitigate the cost.

To remedy negative F&I reviews, call the customer

Managing negative reviews is vital to maintaining a dealership's reputation, and the F&I office needs to be especially vigilant, given how difficult it is to resolve an issue once a deal has been closed, experts say.

U.S. auto tariffs could create hurdle for subprime shoppers

If President Trump decides to impose a 25 percent tariff on imported vehicles, cost-sensitive subprime borrowers are the most likely to get squeezed out of the new-car market, spelling trouble for the likes of the Nissan Sentra, Kia Forte and Hyundai Elantra, Cox Automotive says.


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