Fixed Ops Journal

Be sure to follow us and join the conversation:

Aftermarket parts makers, insurers make another run at automaker patents

OEMs and aftermarket crash parts makers resume their war in Washington over patent protection.

Dealership reward programs keep service customers coming back
8/21/2017
0 comments
Failing to maintain lifts endangers employees, risks fines
8/21/2017
0 comments

Archived Webinar

3 Essential Service Processes for Higher Profits and Happier Customers

On-Demand until 8/2018

Learn 3 ways to assure optimal profitability and ecstatic customers! FREE


Resources

Lessons from dealers' online parts ventures

Get Fixed Ops Journal

Sign up to receive the digital edition of Fixed Ops Journal for free as soon as it's published.

Digital Archive

View previous digital editions of Fixed Ops Journal.

MORE FIXEDOPS NEWS RESOURCES RECALLS COLUMNS
Paint protection film not needed

As the former CEO of an automotive paint supplier, I am surprised that people are willing to spend extra money to protect the paint on their newly purchased vehicle.

Customers OK with most service lounges

Customers are generally pleased with the service lounge. But import and domestic luxury brands are split on offering loaners or pickup services, a survey found.

Newsletters