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'Jeep Wave' aims to boost brand with extra benefits for buyers

3:44 pm U.S. ET | Nov. 12, 2015
Jeep will offer free routine maintenance, discounts on accessories and no-charge loaners to owners of certain 2016 high-end models in a new program it calls Jeep Wave.

Tesla ends $100 flat fee service promise

12:01 am U.S. ET | Nov. 2, 2015
Tesla once pledged door-to-door “Ranger” service for covered repairs for $100. The company is now charging some customers much more than that, triggering owner complaints.

Manheim makes used vehicles retail ready

12:01 am U.S. ET | Nov. 2, 2015
Auction giant Manheim, which has long offered to recondition clients' vehicles before they go through the auction lanes, now preps cars and trucks to...

Dealers group helps clear the air, train techs

12:01 am U.S. ET | Nov. 2, 2015
A foundation funded by the Colorado Auto Dealers Association accepts donated polluting vehicles, sells them to scrappers and uses the revenues to...

Study: Independent shop owners ready to bail

12:01 am U.S. ET | Nov. 2, 2015
Just over half of the owners of small, independent auto repair shops in the U.S.

Hands down, gloves offer best protection

12:01 am U.S. ET | Nov. 2, 2015
Technicians' hands take a beating working on cars. Caustic chemicals, jagged metal and hot parts can cause on-the-job injuries.

Car owners can modify vehicle software, U.S. copyright authorities rule

4:41 pm U.S. ET | Oct. 27, 2015
Car owners and computer security researchers can modify automobile software without incurring some U.S.


For some, a fresh driveway stain

12:01 am U.S. ET | Oct. 26, 2015

Off the phone, shops stay on the job

12:01 am U.S. ET | Oct. 5, 2015
A Connecticut dealership group aims to improve its customer handling by tapping a dedicated service department call center run by an outside...

M-B seeks Apple experience in service drive

12:01 am U.S. ET | Oct. 5, 2015
Mercedes-Benz USA CEO Steve Cannon wants the brand's dealerships to provide service customers an experience closer to that of an Apple Store, through...

Kids' game inspires AutoNation campaign

12:01 am U.S. ET | Sept. 21, 2015
AutoNation executives expect to distribute tens of thousands of pink license plate frames beginning this month as part of its $16 million Drive Pink...

Colo. dealership held liable in test-drive accident

3:15 pm U.S. ET | Sept. 11, 2015
The Colorado Court of Appeals said a dealership is liable for damage resulting from an accident on a test drive because someone from the dealership...

FCA pays owners to get recall work done

12:01 am U.S. ET | Sept. 7, 2015
Fiat Chrysler Automobiles is spiffing owners of recalled vehicles to either get them fixed or replace them with new units.

Public retailers pump up service capacity

12:01 am U.S. ET | Sept. 7, 2015
Public dealership groups are hiring service techs, adding service hours and making upgrades to boost customer-pay revenues and still meet demands for...

Lexus to offer direct line to dealer service

12:01 am U.S. ET | Sept. 5, 2015
All 2016 Lexus vehicles will have a new subscription-based telematics system called Enform Service Connect, which will allow dealers to look up error...

FCA takes guesswork out of dealers' weighty decisions

6:00 pm U.S. ET | Aug. 16, 2015
Fiat Chrysler is introducing an online analyzer that allows dealers to forecast potential returns from expanding their service operations.

Tesla note irks some Model S owners

1:42 pm U.S. ET | Aug. 14, 2015
Tesla Motors annoyed some owners of its Model S cars with an e-mail requesting that they stop hogging the free fast-charging stations the...

Volvo plans XC90 recall for third row airbag glitch

2:45 pm U.S. ET | Aug. 5, 2015
Volvo Cars is preparing a global recall and a delivery stop for 9,000-10,000 of the redesigned seven-seat 2016 XC90 crossovers for a potential airbag...

Repeat repairs on older Volvos are free

12:01 am U.S. ET | Aug. 3, 2015
Volvo Cars of North America has launched a new parts and labor warranty for older cars to drive more business to dealerships.

GM prepares to fight aftermarket repair parts

12:01 am U.S. ET | Aug. 3, 2015
General Motors plans to roll out a new pricing system later this year for its original-equipment collision parts, a bid to take back market share...

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GM's Barra: Tapping into ideas from Silicon Valley

GM's Barra: Tapping into ideas from Silicon Valley

General Motors CEO Mary Barra comments on lessons from mom; girls who shy away from math; slicing a 10-page policy down to two words; tapping millennials to erase stupid habits; taking regular trips to Silicon...
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