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      CarMax plans bonuses for 22,000 employees to reward pandemic efforts
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      A CALL TO ACTION
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    • Fisker gets a rare second chance to build his own car company
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      Forget the Ford GT; Moray Callum's biggest hit is the aluminum F-150
    • Jaguar is about to undergo its fourth reinvention in five decades as owner Tata Group takes a second crack at shaking up a brand whose glorious past has rarely translated into a profitable present or sustainable future.
      Jaguar Redo, Part IV
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      SEMA still a wonderful circus
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    • March 2, 2021 | Will EV bets pay off?
      February 23, 2021 | Reliability continues to soar
      February 16, 2021 | Apple looks to take bite out of automotive
      February 9, 2021 | ‘Super’ opportunity for automakers
    • Jamie Butters
      EV plans and some damn lies
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      What dealers can do if D.C. power shift affects recalls
      Reinvention of Jaguar is a tall task for McGovern
      Are we in the midst of a fourth industrial revolution?
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      How Tesla, GM transformed EV market in 2020
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      Lean lots won't last without new dealer discipline
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      Chip shortage shows need for new thinking
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      President Joe Biden’s move to electrify all government vehicles could push forward charging infrastructure development.
      Dealers aren't wrong to be wary of EV hype
    • New look at Nissan a positive sign
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      Buying EV without dealer is just easier
      Dealers are right to worry about EVs
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      AutoNews Now: Toyota RAV4 probed for fire risk
    • First Shift: Ford criticized by ITC for SK Innovation battery deal
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      How a Texas group is cutting costs, saving millions
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      'Finding the diamond in the rough': How 2020's No. 1 dealership retains talent
    • Why the pickup is the auto industry's 'battleground'
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  • It's not the money; it's how you make it

    December 10, 2018 12:00:00 AM

    As new-vehicle margins continue to melt away, structuring a pay plan that rewards the F&I department but still ensures the job is done ethically and legally is one of dealers' greatest challenges, auto retail experts said.

  • Future of F&I is all about technology

    December 11, 2017 12:00:00 AM

    If a century of forward thinking gave rise to the F&I office and products of today, what might the future bring? We asked F&I industry insiders to weigh in.

  • Don't ignore F&I customers on used-car lot

    June 22, 2016 01:00:00 AM

    If dealerships don't approach pre-owned car buyers with the same enthusiasm they show their new-car buyers, they're losing money. That's especially important now that stores are seeing a major influx of off-lease and other pre-owned cars.

  • Don't ignore F&I customers on used-car lot

    June 13, 2016 01:00:00 AM

    If dealerships don't approach pre-owned car buyers with the same enthusiasm they show their new-car buyers, they're losing money. That's especially important now that stores are seeing a major influx of off-lease and other pre-owned cars.

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      • Allstate: Want more from your F&I?
      • Ally: Navigating the future of automotive retailing
      • Amazon Web Services: Any place, any time, any channel
      • Amazon Web Services: The power of the cloud
      • Amazon Web Services: Universal translator: Harnessing sensor data to build better automotive software
      • Epic Games: Transforming the auto industry with digital assets
      • FTI Consulting: Crisis as a catalyst for change
      • Google: 5 trends shaping the auto industry's approach to a new normal
      • IHS Markit: Automotive loyalty in the wake of the COVID-19 recession
      • IHS Markit: Autonomous vehicles: Automotive and transportation disruption
      • IHS Markit: COVID-19: The future mobility delusion
      • Level5: 2020 Automotive E-Commerce Report
      • Naked Lime: Bring social reputation together as part of big-picture marketing
      • Wells Fargo Auto: Switching gears from LIBOR to SOFR
      • Ally: Do It Right
      • DealerSocket
      • Deloitte: Cyber everywhere: Preparing for automotive safety in the face of cyber threats
      • Facebook: The road to a zero-friction future
      • Guide To Economic Development
      • PayPal Credit: How consumer financing helps drive sales for online auto parts retailers
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