Genesis, Kia, Hyundai again rank highest in J.D. Power quality scorecard
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June 19, 2019 01:00 PM

Genesis, Kia, Hyundai again rank highest in J.D. Power quality scorecard

Larry P. Vellequette
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    DAVID PHILLIPS

    DETROIT -- Korean brands repeated their 2018 medal sweep as Genesis, Kia and Hyundai topped J.D. Power's annual U.S. report card on 2019 new-vehicle quality.

    Across the industry, initial vehicle quality was flat compared with the 2018 model year scores, as more brands slipped than improved in the closely watched Initial Quality Study released Wednesday at the Automotive Press Association.

    Genesis, Hyundai's 3-year-old luxury brand, again topped the survey with 63 problems reported per 100 vehicles, an improvement from 68 problems in 2018. Kia, as it did last year, finished second with 70 problems per 100 vehicles, followed by Hyundai at 71, both slightly better than their 2018 scores.

    This year marks Kia's fifth consecutive as the top-ranked mass-market brand. The three Korean brands were followed in the top 10 by Ford, Lincoln, Chevrolet, Nissan, Dodge, Lexus and Toyota.

    Jaguar finished last with 130 problems per 100 vehicles. Land Rover, which placed last in 2018, Mitsubishi, Alfa Romeo and Volvo also finished near the bottom of the latest rankings.

    J.D. Power 2019 U.S. Initial Quality Study
    Nameplate IQS ranking Problems per 100 vehicles
    Genesis 63
    Kia 70
    Hyundai 71
    Ford 83
    Lincoln 84
    Chevrolet 85
    Nissan 86
    Dodge 90
    Lexus 90
    Toyota 90
    Buick 92
    Industry Average   93
    GMC 94
    Mazda 94
    Mercedes-Benz 94
    Porsche 96
    Honda 98
    Cadillac 100
    Jeep 100
    Infiniti 101
    BMW 102
    Ram 105
    Audi 106
    Mini 107
    Acura 110
    Chrysler 113
    Subaru 113
    Volkswagen 113
    Volvo 114
    Alfa Romeo 118
    Mitsubishi 121
    Jaguar 123
    Land Rover 130
    Note: Fiat is included in the study, but not ranked due to small sample size. Tesla is not included in the ranking due to unrepresentative sample size.
    13 brands improve

    Initial Quality Study scores reflect the number of problems reported over the first 90 days of ownership. The industry average for new-vehicle quality, after four consecutive years of gains, stayed at 2018's level of 93 problems per 100 vehicles, J.D. Power said. Thirteen brands improved while 18 fared worse. Fiat and Tesla were not included in the latest report because of inadequate sample size, J.D. Power said.

    The 2019 Initial Quality Study is based on 76,256 buyers and lessees of new 2019 models. The survey, conducted from February through May, asks 233 questions across eight vehicle categories. While infotainment and connectivity continue to dog automakers, J.D. Power said longtime problems — notably paint imperfections, brake and suspension noise, engines that won't start and check-engine light glitches — were noteworthy in the latest survey.

    WATCH: J.D. Power's David Sargent discusses the 2019 Initial Quality Study

    Dave Sargent, vice president of global automotive at J.D. Power, said there are several underlying reasons for the Korean brands' continued dominance.

    "The Korean brands have become very adept at understanding exactly what consumers want in their vehicles and delivering just that, and nothing else in terms of extras that distract from those things," Sargent said. "They give consumers the basics that they want, and they make that technology extremely easy to understand and use."For the second straight year, the Porsche 911 was the highest-rated nameplate, with 58 problems reported per 100 vehicles.

    Top three models per segment
    Segment Highest ranked Others ranked
    Small Car Kia Rio Hyundai Accent, Nissan Versa
    Small Premium Car* BMW 2 Series  
    Compact Car Kia Forte Hyundai Elantra, Toyota Corolla (tie)
    Compact Sporty Car* Mini Cooper Hyundai Veloster
    Compact Premium Car Genesis G70 BMW 4 Series, Kia Stinger
    Midsize Car Chevrolet Malibu, Ford Fusion (tie) Hyundai Sonata, Kia Optima (tie)
    Midsize Sporty Car* Dodge Challenger  
    Midsize Premium Car Mercedes-Benz CLS Genesis G80, Audi A7
    Large Car Nissan Maxima Toyota Avalon, Chrysler 300
    Minivan Kia Sedona Dodge Grand Caravan, Toyota Sienna
    Small SUV Kia Sportage Hyundai Tucson, Hyundai Kona
    Compact SUV Chevrolet Equinox Ford Escape, Honda CR-V (tie), Nissan Rogue (tie)
    Compact Premium SUV BMW X4 Lincoln MKC, Mercedes-Benz GLC
    Midsize Pickup Ford Ranger Nissan Frontier, Toyota Tacoma
    Midsize SUV Hyundai Santa Fe Ford Flex, Jeep Grand Cherokee (tie), Kia Sorento (tie), Nissan Murano (tie)
    Midsize Premium SUV Lexus RX Mercedes-Benz GLE, Lincoln Nautilus
    Large SUV Chevrolet Tahoe Toyota Sequoia, Ford Expedition
    Large Premium SUV* Cadillac Escalade Lincoln Navigator
    Large Light Duty Pickup Nissan Titan Ford F-150, Toyota Tundra
    Large Heavy Duty Pickup* Chevrolet Silverado HD Ford Super Duty
    *No other model in this segment performs above segment average.
    There must be at least three models with 80% of market sales in any given award segment for an award to be presented. The Large Premium Car segment did not meet criteria to be award eligible, thus no awards will be issued.
    Source: J.D. Power 2019 U.S. Initial Quality Study
    First time in top five

    Some highlights of the 2019 study, according to J.D. Power:

    • The Korean domination of the study is no fluke; 16 of 18 models from Hyundai Motor Group ranked in the top three of their respective segments, and were noted for excelling in infotainment and other electronic components — areas that remain problematic for other automakers.

    • Among domestic brands, Ford and Lincoln scored highest at 83 and 84 problems per 100 vehicles. They finished among the top five for the first time, J.D. Power said. They were followed closely by Chevrolet at 85. Dodge, at 90, and Buick, at 92, were the only other domestic brands above the industry average.

    • Nissan scored highest among Japanese brands at 86, followed by Lexus and Toyota, tied at 90. Other Japanese brands finished below the industry average.

    • Every European brand finished below average on this year's survey, with Mercedes-Benz highest at 94.

    • While infotainment systems remain the biggest source of problems for automakers, it is also the area with the most improvement, especially voice recognition and Bluetooth connectivity, J.D. Power said. But more advanced driver assistance systems are an increasing source of problems and owner complaints, especially among premium brands.

    • While consumers report fewer problems with new or redesigned vehicles than in previous years, they still report more problems with them as a group than consumers report with existing models. Several vehicles deep into their product cycles — including the Nissan Frontier, Dodge Grand Caravan, Chrysler 300, and Toyota Tundra, Sequoia and Tacoma — placed among the top three nameplates in their respective segments.

    Sargent said much of the movement among brands can be explained by new product launches, which historically tend to drive down brand scores as automakers work their way through problems.

    "Anytime you see a brand that's fallen in a particular ranking, it's almost always because they launched a high-volume vehicle," Sargent said. "Sometimes it's just your turn; you have a big launch, you go down in the rankings. But the next year, you'll go back up in the rankings."

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