A select few Toyota and Lexus dealers this month will be pioneers in an expansion of the SmartPath and Monogram digital retailing systems — a strategy that promises to bring to dealer service lanes what the initiative has brought to hundreds of dealers' sales floors.
Toyota's SmartPath Service and its Lexus counterpart, Monogram Service, aim to ease the trepidation some consumers face in the service lane with a large dose of digital transparency, including pricing.
When fully implemented, the fixed ops components will allow owners to digitally guide their whole service experience: setting appointments, reviewing video inspections, approving repair orders, paying their bills and monitoring repair progress through completion and eventual delivery.