Before the coronavirus crisis, Germain Toyota of Naples didn't provide home delivery to local customers.
The southwestern Florida dealership's rule: Customers had to live 50 miles or more from the store for remote delivery, a "time-consuming and very cumbersome" practice that involved shipping vehicles and arranging notaries to complete the transaction, said Brian Kramer, the store's general manager.
Then came COVID-19. Suddenly, with local customers reluctant to visit a showroom in person, the 50-mile rule no longer made sense.