"In general, you'll see where the better brands are responding and driving engagement both in their response to the reviews as well as their engagement with the consumer, for positive or negative reviews," Fuca told Automotive News. "You really want to be able to respond to them. When they're [dealerships] at the top of the list, it means that they're actually responding to both, which is good."
At the bottom of the list was Mitsubishi, with a score of 512. Tesla, which has factory-owned sales and service centers instead of traditional dealerships, was second to last at 549.
Among large U.S. dealership groups, Hendrick Automotive had the highest average reputation score per dealership, at 722, making it also the highest ranked privately held large group, the report said. Additionally, Hendrick Lexus Charlotte, in North Carolina, was No. 1 on the list of the top 100 dealerships in the U.S.
AutoNation was the highest ranked publicly held dealership group.
The study is Reputation.com's first of the auto industry. The company said auto dealerships' average reputation scores show that they are more responsive to online feedback than businesses in any other industries it studies, including hospitality, dining, real estate, retail, health care and finance.