Pandemic-related disruptions have driven initial vehicle quality to the lowest point J.D. Power has recorded in 36 years.
According to J.D. Power's 2022 U.S. Initial Quality Study, supply chain issues, record-high vehicle prices and remote work environments made vehicle problems surge to a record high this year, up 11 percent from a year earlier. On average, 180 problems per 100 vehicles were tracked industrywide, according to the report.
The study, fielded from February through May 2022, was based on responses from 84,165 car buyers and lessees of new 2022 model-year vehicles.