Hiring managers at Mini of Austin still want to meet a job applicant in person.
Yet just as auto retail itself has become more digital during the pandemic, so, too, has the hiring process. The first conversation with a potential hire now often happens in a video call, said Tracy Gurnett, general manager of the Texas dealership. And candidates' ability to correspond in an email or a text message often can tell recruiters how they might interact with customers.
That kind of vetting may increasingly become the norm, some auto retail talent consultants say, as customers and dealership employees alike grow more comfortable with transacting online. Now that vehicle shoppers can do multiple steps virtually, from browsing to financing, some retailers say they're interested in knowing how prospects might handle those tasks if they're offered the job.