On its technology:
This is the first truly cloud-native technology platform.
We didn't buy companies to piecemeal it together. We didn't have to connect with 100 different systems. It's all built ground up, thought through, part of one platform. So the whole consumer journey comes together. The flow for dealership operations becomes totally frictionless.
The world has seen what Amazon and Google and Apple as technology companies have been delivering using the power of data, using the power of experience and convenience to the consumers.
So end consumers, if dealers are able to deliver [a] frictionless, most-convenient buying experience and servicing experience and engagement experience, spend is not a problem because all of these companies that I mentioned in the technology world have showed us that it's not about money. Money is a factor, but it's not the No. 1 factor in everyone's mind. So if you deliver the best experience and the best convenience to your customers, they're going to stay loyal.
And you have to keep that transparency so they will buy, they'll keep coming back. The biggest value we will bring to the dealership and automotive retail ecosystem is leveling the playing field — in fact, giving an edge to dealers to compete with all of the latest and greatest e-commerce platforms that are out there.
On rolling out during a pandemic:
We may have slowed down a little bit because everyone in the industry has slowed down. So we had to revise our rollout numbers overall, mainly because we didn't want to pressure dealers who are dealing with the pandemic. We were rolling out continuously.
During the pandemic, we launched a complete zero-contact sales and service.
On the possibility of going public:
A public offering is one of the outcomes for us.
I feel we are here for decades. We have global aspirations, not just in the U.S.