Employee turnover at U.S. dealerships in 2021 dropped to its lowest level in at least a decade as average annual compensation for dealership employees soared — appearing to top the $100,000 mark for the first time.
Average industry turnover was 34 percent in 2021 — the lowest level in the 11-year history of the National Automobile Dealers Association's annual Dealership Workforce Study, the dealer trade association shared with Automotive News. It fell from 2020's figure of 46 percent, which is where the annual turnover number had been hovering for several years.
Meanwhile, average weekly earnings at dealerships that participated in the study increased 27 percent in 2021, NADA said on its website. The association publicly releases only a handful of highlights, not the full study.