"We do a lot of behind-the-scenes discussions on our road map to success, what the LaFontaine family vision is," said Hunt, from her post at the dealership group's corporate offices inside its flagship Buick-GMC-Cadillac dealership in Highland, Mich.
Hunt and other managers then help the LaFontaine family instill that vision in the retailer's 17 stores. "It's a big machine to move, so it takes a lot of people," she said
Hunt, 44, joined LaFontaine in 2015 as a controller for three stores after spending 17 years at a nearby dealership owned by a competitor. She quickly became corporate controller, with eight controllers reporting to her.
"Everyone deserves that opportunity to advance. And those discussions happen all the time," Hunt said. "If they raise their hand and show that desire, then we put them on a path. We teach them. We try to mentor that person."
Every week, Hunt sends an update to the controllers and general managers outlining topics being discussed with the executive team, issues and concerns in the stores and direction on where the team should focus its attention.
The memo is "a summary to keep everybody together and on the same page," she said. "Communication is key in this place. There's so many moving parts, and we're all spread out so far that if communication falls apart, that's going to be a major hiccup."