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ExperianLearn MoreExperian: Marketing Personalized Communication and Protecting Identity
Identity resolution allows marketers to have a single, more precise view of their customers and prospects. In today’s hyper-connected, always-on world, automotive consumers move across channels,…
automotiveMastermindLearn MorePath to Proactively Preventing Lease Buybacks
Faced with rising lease prices and sky-high equity in their vehicle, lease customers returning to market are increasingly buying out their leases. Proactively engaging lease customers is key to…
Upstart Auto RetailLearn MoreHow Lexus of Lehigh Valley successfully created an online-first, customer-centric experience
By leveraging Upstart Auto Retail’s online platform, Lexus of Lehigh Valley turned their store into a completely digital location where customers had one point of contact and could complete the…
AutotraderLearn MoreCox Automotive Introduces Kelley Blue Book Service Advisor
Kelley Blue Book, a Cox Automotive company, recently announced Service Advisor is now available for car owners nationwide.…
Coats Bayley Service IntelligenceLearn MoreLearn How Your Dealership Can Grow Service Revenue and Profitability
What metrics should you be capturing to improve your shop’s performance? Watch this video to see how Coats Bayley Service Intelligence captures critical fixed operations data to improve fixed ops…
Phone NinjasLearn MoreActive Coaching
Phone Ninjas works individually with your agents giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback…
ExperianLearn MoreExperian Global Identity and Fraud Report
In past years, this report has called on businesses to meet consumer expectations for online recognition and security while also improving their digital customer experience. Our latest research…
automotiveMastermindLearn More3 Reasons Not to Pump the Brakes on Dealership Marketing in 2022
With transaction prices still coasting at historical highs and OEM incentives limited, some auto dealers are considering pumping the brakes on their marketing efforts amid ongoing inventory…
Upstart Auto RetailLearn MoreLearn How Power KIA Improved Their Entire Process For Customers and Sales
By leveraging Upstart Auto Retail’s digital retail platform, Power Kia improved their entire online process and streamlined the in-store experience for customers.
AutotraderLearn MoreDealer Success Checklist: How to Overcome Inventory Shortages
If you’re looking for solutions to what’s working now when it comes to major issues like low inventory, download the Dealer Success Checklist. It not only offers you practical ways to overcome…
Coats Bayley Service IntelligenceLearn MoreMetrics Proven To Drive Fixed Ops Profitability
Dealerships and repair shops are facing more challenges with increased pressure on service department capacity and limited information to improve. Generally, fixed ops has two metrics captured for…
Phone NinjasLearn MoreMystery Shop aka Stealth Test
Do you know the truth? Phone Ninjas will submit two “leads,” one via the web and the other will be a phone call. We then wait to see what happens. We’ll monitor the response times of your staff…
automotiveMastermindLearn MoreA Dealer's Guide to Effectively Working the Drive
An optimized service drive supports dealership profitability in numerous ways – and not just with service tickets. The service drive offers dealers a steady source of high-quality, pre-owned…
ExperianLearn MoreExperian Identity Resolution
Individuals are more than a sum of their parts or the sum of their interactions. Our world is filled with opportunities to have identity compromised, from streaming your favorite program to doctor’s…
Upstart Auto RetailLearn MoreThe Dealer’s Inventory Shortage Playbook
Cars might be selling for record numbers and padding dealer profits, but it’s harder than ever to restock inventory and keep customers happy. That’s why we created this playbook for navigating the…
Phone NinjasLearn MoreObjection Handling Video
In this video learn how to use the Base Price Technique in order to move forward with a client interaction while still offering the required information without giving everything away.
AutotraderLearn MoreHear Rivard Buick / GMC’s Story – The Power of a Partnership
Sometimes it’s easy to overlook the power of a partnership. But when that partnership spans generations as well as drives consistent revenue, it’s time to spotlight what makes it work! You’ll want…
automotiveMastermindLearn More3-Step Guide to Fueling the Service Drive in 2022
The service drive empowers dealers to generate ongoing revenue while they build customer loyalty, fueling future sales and vehicle acquisitions. But in today’s competitive market, it’s more important…
Upstart Auto RetailLearn MoreLearn How Millennials Demand A Modern Car-Buying Experience
Today’s consumers want choice and flexibility in everything they do—and that includes car buying. Gone are the days when people preferred to come into the dealership to purchase a car. Nowadays, most…
ExperianLearn MoreExperian: Building an Enterprise Identity Solution
The scope of identity has grown immensely over the last several years, encompassing the entire universe of physical and digital interactions, and it’s incumbent upon organizations to recognize,…
Phone NinjasLearn MoreOutbound Call Video Explaining How To Be Prepared
Being properly prepared is a critical component of any job and sales is no different. If you’re not “in the zone” chances are you’ll flop. This video explains how to get in the zone and why it’s so…
AutotraderLearn MoreDiscover 3 Ways to Keep a Car Shopper’s Focus Online
Consumer behaviors are evolving quickly, especially over the past few years during changing and distracting times. These rapid changes have left many in the auto industry wondering how to not only…
automotiveMastermindLearn MoreAuto Dealer Grows Used Car Inventory and Loyalty
“We’ve now gained a pre-owned vehicle, which we have all the service history on, and attached an all-time low certified APR to it – making it a very attractive piece of homegrown certified pre-owned…
Upstart Auto RetailLearn MoreHow Del Grande Dealer Group increased online lead close rate by 75%
The sales process at DGDG was a traditional mix of software and manual processes which were not only labor and time-intensive but also unpleasant for customers and staff. DGDG conducted an in-depth…
Phone NinjasLearn MoreHighly Effective and Proven Scripts
Knowing what to say, when to say it, and how to say it are critical components of every client interaction. Learn from the best and stay sharp with our Active Coaching.