One (un)lucky owner of a 2019 Ram 1500 has won an all-expenses-paid trip to a Fiat Chrysler Automobiles dealer for an 18-minute repair.
FCA recall V83 covers a single pickup with a faulty instrument cluster, according to documents posted on the NHTSA website last week.
The action is related to a March recall of Dodge Chargers, Dodge Challengers and Chrysler 300s. The company later discovered that the "suspect software" linked to that problem also was used on one Ram 1500 built Dec. 6 and shipped to a U.S. dealership.
That meant FCA had to go through the formal process of issuing a recall — including all of the usual paperwork and nationwide dealer notifications — even though a single phone call might have sufficed.
"Customers are our priority," an FCA spokesman said in an email. "If we identify an issue, we act accordingly — regardless of volume."
FCA's filings with NHTSA estimate that the repair will take just 0.3 labor hour but note that, because the replacement part can't be ordered until the affected pickup is brought in for service, the dealership "should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle."