As automakers spend billions developing autonomous and electric vehicles, a new J.D. Power/SurveyMonkey study suggests the industry has its work cut out for it in terms of consumer confidence.
The first J.D. Power Mobility Confidence Index Study found consumers have a low level of comfort about the future of self-driving vehicles, posting a confidence index of 36 on a 100-point scale, and middling confidence in battery-electric vehicles, with an index of 55.
J.D. Power collaborated with SurveyMonkey in polling consumers and industry experts and plans to measure consumer readiness for self-driving and electric vehicles on a quarterly basis.