Electric vehicle owners' satisfaction with the home charging experience declined last year because of high costs of charging, slow charging speed and limited charging education, J.D. Power said Thursday.
More than two-thirds of EV owners use a mounted Level 2 home charger, and their satisfaction with charging declined 12 points last year to 740 on a 1,000-point scale, according to J.D. Power's latest U.S. Electric Vehicle Experience Home Charging Study, now in its third year. EV owners who use a Level 1 or portable Level 2 charger also reported a decline in satisfaction.
A positive home charging experience is critical to EV satisfaction and adoption because 85 percent of regular EV charging is done at home, according to J.D. Power.