General Motors is using artificial intelligence technology from Google to improve voice recognition through its OnStar safety and connectivity service and quickly answer some customer questions.
The automaker on Tuesday said its collaboration with the technology giant, dating to 2019, has woven Google Cloud's Dialogflow technology into OnStar's Interactive Virtual Assistant that debuted last year. It can give users turn-by-turn navigation help and improves OnStar's ability to pick up on a customer's spoken request the first time, GM said.
The virtual assistant's help with route assistance and other nonemergency requests through the in-vehicle OnStar button frees up advisers to handle issues that need human intervention.