When the pandemic began last year, Fiat Chrysler Automobiles reviewed its manufacturing processes and work stations to ensure employees would be safe while still churning out quality vehicles.
FCA had a stellar showing in 2020's J.D. Power Initial Quality Study, with Dodge becoming the first domestic brand to lead the rankings and Ram jumping to third place from below average previously. To keep that momentum going, the company would have to adjust to a health crisis that reshaped the factory environment — and based on this year's study, it did just that.
Ram claimed the No. 1 spot for the first time, followed by Dodge in second place. Jeep joined its stablemates in the upper tier by moving up three spots to a tie for eighth.