TO THE EDITOR:
In "3 ways dealers can break 'circle of distrust' " (autonews.com, July 20), Matt Weinberg talks about the distrust between the dealer and the customer. I believe he is inferring the lack of trust between the customer and the salesperson. While this distrust exists, it is really a symptom of the larger issue of dealership culture. Specifically, the relationship between the dealership management and staff.
I have been in the auto industry for the last 25 years. In that time, I have never had someone come to me and say, "It's been my dream to be a car salesperson." In fact, most people join the industry as a result of a negative life event or as a means to survive. The one thing they all have in common is that none of them chose to be there.