TO THE EDITOR:
Regarding “Tekion’s big dealership experiment is a big win,” autonews.com, May 19: The Tekion package was installed in our store about 12 months ago. This was our fourth dealership management system in 30 years of operation. Tekion’s implementation team performed flawlessly. The process of switching was seamless, painless and without question a success. The primary issues encountered were mostly just the learning curve required by users anytime processes are changed.
I was asked by another dealer, “Is it tough to learn the new software and train others?” The first thought that came to mind was that it is sort of like a smartphone. With a smartphone, you just seem to know what to do or where to find what you want. The point is the software is very intuitive for all users in every department. Tekion also has a huge database of information and/or videos on how to accomplish any task when that research is needed to be accessed by a user.
CARL LUCKY III, Dealer principal, Lucky’s of Monticello, Monticello, Ark.
Lucky’s of Monticello is a Chevrolet-GMC dealership.