TO THE EDITOR:
The strength of the auto manufacturer is their dealer organization. Product, of course, is important, but it's the dealers who sell those products one on one ("Dealers' day," April 1). In rural markets, for example, people "buy" the dealer, not necessarily the product. Many customers will not travel to the big city for sales or service, they simply buy another product.
As I look back, I wonder why we met with Ron Bloom, President Barack Obama's car czar, in Washington. He didn't make the decision to terminate dealers and didn't have the authority to change it.
No one listened, and no one cared. What our government did to these businessmen is unforgivable.
TOM PAPPERT, Bonita Springs, Fla. The writer, who is retired, was Chrysler's vice president of sales and service from 1981 to 1998. He was part of a delegation that went to Washington in 2009 in an effort to stop the culling of Chrysler and General Motors dealers.