Worldwide, governments are pushing hard to make the EV future a reality sooner rather than later. Because of these actions, EVs are expected to represent 71% of the European market by 2032. Manufacturers are responding by ramping up EV production and creating new, more affordable models. With a smaller number of parts and lower regular maintenance requirements, fewer EVs are coming in for customer-pay service.
This article surfaces actions service networks can proactively take to stay viable and offset this potential loss of revenue, including:
• Understanding the real service mix of both ICE and EV vehicles, and how to profitably serve them both
• Discovering the unique opportunities EVs present for service departments, such as battery-pack maintenance
• Leveraging data to “right size” service-department personnel, training and workload
It will also delve into three critical actions retailers can take for maintaining a healthy aftersales network – all while using science to your advantage.