When you think about creating a fantastic customer experience for your borrowers, bill payment may not immediately come to mind.
However, consider this: Long after your customers drive off the lot with their new cars, they will continue to make their auto loan payments, month after month. That means it's important to make sure buyers have as positive a perception of the bill payment experience as they do with other parts of their customer experience.
Making payments as frictionless as possible is critical, especially when 74 percent of consumers say inflation has moderately or greatly impacted their ability to pay their bills, according to a recent survey.
Here are a few companies that have set the standard for an "easy button" payment experience and what they can teach us.