Pickup and delivery of customers' vehicles has emerged as one of the most effective ways fixed ops directors can keep their service bays busy while reducing the risk of exposing service advisers, techs and cashiers to the virus.

Video recorded multipoint inspections have taken on added value in the service lane since the coronavirus pandemic sparked anxiety over face-to-face interactions.

Ed Roberts added his second mobile service van on March 11. It has become an $80,000 tool for picking up recall work at Bozard Ford-Lincoln in St. Augustine, Fla.

Some dealers are convinced he's found a way for his service department to broaden its reach.