FIXED OPS JOURNAL

Automotive News coverage of the parts, service & collision departments of new-car dealerships.

The bi-monthly magazine from Automotive News focused exclusively on the parts, service & collision departments of new-car dealerships.

Fixed Ops Journal

Retailers tap targeted digital advertising to boost fixed ops

Dealership sales departments have traditionally feasted on bountiful digital marketing budgets and tactics. But that dynamic is changing. Fast.

Video

What changes dealerships who use the Bayley Automotive Service Intelligence say they are seeing

The Bayley Automotive Service helps dealerships track how long a car has been in a service bay. According to one U.S. dealership, it has made an overnight difference technician productivity.

BMW reps use Blitzz’s video chat function and a smartphone camera to help solve customer issues.

Fixed Ops Journal

Face-to-face roadside help available to BMW drivers

BMW partners with software company Blitzz to provide video chat-enabled roadside assistance.

Adam Haner, service director at Helfman Motors in Houston

Fixed Ops Journal

Rise in catalytic converter thefts fills up dealership service departments

Fixed Ops Journal

Bright paint can be a stolen converter alert

Retail Technology

Technology, processes behind dealerships' valet services still developing

FIXED OPS JOURNAL

Automotive News coverage of the parts, service & collision departments of new-car dealerships.

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