Fixed Ops Journal

The bimonthly magazine from Automotive News focused exclusively on the parts, service & collision departments of new-car dealerships.
 

 

Fixed Ops Journal
2 features of service contracts are especially likely to retain customers
Service
AutoNation mines a scarce resource: service technicians
Fixed Ops Journal
1 of 3 service customers buys additional work - survey
Service
If 100% fixed absorption is magic number, many dealers have work to do
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Service
Other industries seek techs too
Fixed Ops Journal
Hard hats and safety glasses help curb lift injuries
Fixed Ops Journal
LETTER: Don’t let customer dictate repairs
Fixed Ops Journal
LETTER: Managers treat techs unfairly, unethically
Fixed Ops Journal
LETTER: Diagnosis takes time, too
Fixed Ops Journal
LETTER: Effective pay plans require monthly review
Fixed Ops Journal
Service counter
Fixed Ops Journal
New app aims to build business for Volvo's certified collision repair network
Fixed Ops Journal
Promotional text messages boost service business, save dealers money by targeting likely customers
Fixed Ops Journal
From service-related web pages to soft-sell videos, dealerships embrace new digital-marketing strategies
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