FIXED OPS JOURNAL

Is it time to write the obituary for the venerable customer service index survey? Many industry observers think it's time to pull the plug on the dealership evaluation tool.

About 20 percent of dealership service advisers are women. The numbers go down from there — 6 percent of parts or service managers are women, and just 1 percent of techs are.

What started out as security tech that scanned vehicles for weapons and explosives has been transformed into what some in the auto industry are calling "game-changing" tech for dealers and manufacturers.

As the technician shortage grinds on, more and more dealers are partnering with local entities to fill their own pipelines. The latest: South Florida's Warren Henry Auto Group.