FIXED OPS JOURNAL

Dealership sales departments have traditionally feasted on bountiful digital marketing budgets and tactics. But that dynamic is changing. Fast.

At the end of the year, Jimmy Powell will drop the "assistant" part of his title and replace his mentor, Bob Cawley, as Horne Auto Group's corporate fixed operations director.

The first rule of succession planning is talking about succession planning. Few dealerships have a formal replacement strategy in place.

The Bayley Automotive Service helps dealerships track how long a car has been in a service bay. According to one U.S. dealership, it has made an overnight difference technician productivity.